MyBill – Billing data

Common questions about Billing data

How long is my billing data stored for?

MyBill holds up to 13 months of billing data. This is on a rolling 13 month basis, which includes the current month’s bill data, plus the previous 12 months (where available).

If you've only just joined us then you’ll only see your current month of bill data.

All bill data is itemised, so you’ll have visibility of all the usage detail.

When will my billing data be available to view online?

This will be ready a few days after your billing date. You’ll receive an automated notification email from MyBill advising you when your billing data is ready for viewing/analysing.

What happens if the billing data doesn’t correspond with the PDF copy of my invoice?

If you have any billing queries, please contact your Account or Service Manager in the first instance. Alternatively you can call our Customer Care team who are happy to help.

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