Instant connect and
Constant connect
for Business Broadband

Connectivity when you need it most

 
 

Instant connect and Constant connect
for Business Broadband

Connectivity when you need it most

 
 

Always Connected

Instant connect with our 4G start-up dongle will get your business online and cracking on even before your broadband installation has begun. 
What’s more, if things do ever go pear-shaped, constant connect will let you stay online with 4G broadband back-up.

 
 

Instant connect

Get online straight away with our 4G start-up dongle

  • Plug our dongle into your Hub and start surfing right away
  • Work while you wait for your broadband to be installed
  • Enjoy unlimited monthly data

£40 per month 

£40 per month, charge pro-rated based on installation date

 
 

Constant connect

Stay online with 4G broadband back up

  • Leave our dongle plugged into your Hub
  • If there’s ever a broadband hiccup, it’ll automatically kick in and keep you surfing on the O2 4G network
  • We’ll get an alert and look into the issue while you keep working and wait for updates over text
  • Enjoy unlimited monthly data

£7 per month

must be purchased with Voom Fibre
 

 
 

All 4G services must be purchased with Voom Fibre.

All prices subject to VAT at 20%.

4G start-up is subject to a minimum install cost of £50 per site.

 
 
 
 

Why Instant connect and Constant connect?

Flexible Data Allowance

Reassurance

Mobility

Instant connect with 4G start-up dongle, you have an unlimited monthly data allowance

Never lose business due to downtime, Constant connect will let you stay online with 4G broadband back-up and resolve any issue without the need to notify us.

Plug and play, connect multiple devices, and get online anywhere there's 4G signal.

Meet the Voom Fibre Options

VOOM FIBRE 1

For start ups and small businesses just beginning their digital journey.

 
 

VOOM FIBRE 2

For growing businesses with some dependence on reliable internet access.

 
 

VOOM FIBRE 3

For digitally dependant businesses looking for complete piece-of-mind.

 
 

VOOM 500

Superior business broadband speeds for simpler, smarter ways of working.

 
 

 

Supercharge your business

Virgin Media and O2 have joined forces to ignite seamless connectivity.
That's constant connect with 4G back-up, double data and more, all on us.

 
 

Virgin Media and O2 have joined forces to ignite seamless connectivity.
That's constant connect 4G back-up, double data and more, all on us.

 
 

Got a question?

Frequently Asked Questions 4G Start-up Service & 4G Back-up Service

What are Instant connect and Constant connect?
Instant connect with our 4G start-up dongle service is a product that provides you with temporary internet connectivity via 4G, while you wait for your Business broadband product to be connected.
 
Constant connect with 4G broadband back-up service 
is a product that provides a backup connection that can be used for internet connectivity if your business broadband ever disconnects. It will autofailover to the backup connection.
When activated, the backup connection will send a message to our Faults team, who will then proactively work on the fixed broadband issue. The customer will be contacted to confirm that we are working on their problem.
 
How much do Instant connect and Constant connect cost?
Instant connect with our 4G start-up dongle service is pro-rated according to how long the connection is in place. For example, 30 days use would be £40. Sales will be able to give you further guidance on the costs associated with this service.
 
Constant connect with 4G broadband back-up service is £7 per month, and is tied to the broadband contract.  If you only have six months left on your broadband contract, you will to need to re-sign to a new contract to purchase Constant connect service.
 
What equipment will be provided to me to deliver these services?
In both instances, (for Instant connect or Constant connect), a Hitron router, SIM card, USB stick, and USB extension cable are delivered to provide these services. Instructions are included to enable the customer to self install.
 
What is the data allowance for these products?
There is no data cap for the use of Instant connect or Constant connect.

When can Instant connect service be purchased?
Instant connect with our 4G start-up dongle service can be purchased by customers taking any VOOM broadband product, and also Essential Business 100.
Both broadband only & bundle customers can be offered Instant connect with our 4G start-up dongle, but should be aware that this is providing internet connectivity only.

Can I purchase Constant connect service?
Constant connect with 4G broadband back-up is available to VOOM broadband customers. It is available for Dynamic IP and Single Static IP broadband customers. The Constant connect will provide a Dynamic IP connection only over 4G for both Dynamic or Single Static IP customers.

It can be offered to both broadband only and bundle customers, HOWEVER, bundle customers should be aware that Constant connect will only support their broadband service. It will NOT back up their voice service.

How does Constant connect service work?
If the fixed broadband completely cuts out, and loses connectivity to the local CMTS (Cable Modem Termination System), which provides data connectivity to the customer, then the Constant connect with 4G broadband back-Up will automatically start.
When fixed broadband connectivity is restored, that Constant connect will switch off, and the router will auto failover back to the fixed broadband connection.

I am a Constant connect service customer. Do I need to contact Faults when my fixed broadband has dropped? 
No. Our Faults team will get a notification when your Constant connect with 4G broadband back-up connection activates. We will then notify you that we are working on your connection issue.
 
When will Constant connect service not work?
If fixed broadband connectivity is still present, though perhaps slower than the advertised speed, the Constant connect connection will not kick in. This is because Constant connect only autostarts when a complete loss of connection occurs. 

Customers experiencing slow connectivity should contact Faults on 0800 052 0800, choosing option 3.

 
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Call us to order

08000521135

  • Give us a call to order this product
  • We'll have a chat about your business needs
  • You come away with a product tailored for you
 
 

Arrange a callback

If you'd like to discuss your organisation's requirements with us, or are ready to order, simply schedule the time you want us to call you, Mon-Fri 8am-6pm.

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