LEGAL INFORMATION

Terms & Conditions

Company information

Virgin Media Business Limited
Registered Office: 500 Brook Drive, Reading, RG2 6UU

Registered in England and Wales No. 01785381

VAT No. GB 591 8190 14

General Terms and Conditions

Standard Terms and Conditions (PDF - 0.9 MB)

Version 17 - 16-April-2026

Small Office, Home Office

Business - Small Office, Home Office

SoHO & SME Standard T&C (PDF - 0.9 MB)

Version 6 - 16-April-2026

SoHO & SME Contract Guide & Summary (PDF - 0.5 MB)
General Promotion Terms and Conditions (PDF - 0.4 MB)

      Volt Terms and Conditions

Business Broadband

Business Broadband SLA (PDF - 0.5 MB)
Voom Fibre Special Terms (PDF - 0.6 MB)
Broadband Special Terms (PDF - 0.5 MB)
Business Broadband Swithover Process (PDF - 0.1 MB)

Data

Dedicated Internet Access SLA (PDF - 0.5 MB)
Dedicated Internet Access Special Terms (PDF - 0.5 MB)
Business Applications SLA (PDF - 0.5 MB)
Business Applications Terms & Conditions (PDF - 0.7 MB)

Voice

Business Telephony Special Terms (PDF - 0.5 MB)
Direct Access Voice SLA (PDF - 0.5 MB)
Indirect Access Voice SLA (PDF - 0.5 MB)
Business Phone Line Extra Tariff (PDF - 0.3 MB)
SIP Trunking Special Terms (PDF - 0.7 MB)
Cloud Voice Special Terms (PDF - 0.6 MB)
VoIP Services SLA (PDF - 0.5 MB)
Customer Contact Solutions SLA (PDF - 0.5 MB)
Cloud Communications from 8x8 Special Terms (PDF - 0.2 MB)
Red To Go Tariff (PDF - 0.3 MB)

SMB, LE & PS

Business - SMB, LE & PS

Virgin Media Business – SDWAN Special Terms Service Schedule v5.0 (PDF - 0.8 MB)
Virgin Media Business – Special Terms IPVPN HSCN v10 (PDF - 0.5 MB)
Virgin Media Business – IPVPN (HSCN UK Managed) SLA - Jun 2025 (PDF - 0.2 MB)
Virgin Media Business – IPVPN (International Managed) SLA - Jun 2025 (PDF - 0.3 MB)
Virgin Media Business – IPVPN (International Unmanaged) SLA - Jun 2025 (PDF - 0.3 MB)
Virgin Media Business – IPVPN (UK Managed) SLA - Jun 2025 (PDF - 0.2 MB)
Virgin Media Business – IPVPN (UK Unmanaged) SLA - Jun 2025 (PDF - 0.2 MB)

Other

Business Network Solutions Terms & Conditions (PDF - 0.8 MB)
Professional Services Standard Terms & Conditions (PDF - 0.7 MB)
Special Terms (Std TCs) for BNS (without Cisco Progs) Sep20 (PDF - 0.3 MB)
Customer cancellation charges 2024 (PDF - 0.1 MB)
Virgin Media Business – Customer Cancellation Charges v1.0 (PDF - 0.1 MB)

Virgin Media Business Portals

Engage Terms of Use (PDF - 0.6 MB)

Corporate Statements

Modern Slavery Statement 2024 (PDF - 11.5 MB)
Modern Slavery Statement 2023 (PDF - 9.5 MB)
Modern Slavery Statement 2022 (PDF - 3.2 MB)
Modern Slavery Statement 2021 (PDF - 11.5 MB)
Virgin Media Business Ltd s172 Statement (PDF - 0.2 MB)

Archived Terms & Conditions