Quickstart - Self-installation

Your QuickStart installation journey...

If your property is already connected to our network, you could save on installation fees and hit the ground running with our QuickStart self-installation kit. Here's how it works.

Order Kit: Your Order Manager will arrange for your new kit to be sent to you via Yodel or Collect+.

Status Update: You’ll receive a text message and email (if you’ve provided us with these details) updating you on the delivery status of your kit.  

Install: You can install your new kit as soon as it arrives - simply follow the installation guide provided in the box. Alternatively, if you’ve selected a 4G service, you can scan the QR code provided and follow the online installation details. Please note, your service can take up to 48 hours to fully stabilise.

If we’re unable to get you up and running and cannot fix remotely, we may need to send an engineer to your site. Call out fees may apply.

 
 

BIS Certificate (Brought Into Service)

About 48 hours after your services have been installed and tested, your Order Manager will email you a copy of your BIS (Brought Into Service) certificate. Keep this safe, as you may need it (for example, in the event of a fault).

 
 

Billing

Your first bill is likely to be higher than normal – because it includes installation charges, and each new service is pro-rata. So, if you pay monthly, your first invoice includes the remaining part of the month, plus a full month (it’s the same for quarterly or annual billing).

Take a look at our bill explainer to see what yours will look like.

Did you know you can access your bills 24/7 with MyBill, our online billing portal? It’s quick and easy to register.

 

 
 

Transferring a number

Your number transfer process can take up to 10 working days after the delivery of your kit. We’ll give you a temporary number for you to use while the transfer happens in the background.