Keeping it constant

Our Business Phone Lines work really hard for you. They’re super reliable, thanks to our state-of-the-art network, and you can choose from a huge range of voice features to make the most of your organisation's voice calls. In most cases, you’ll be able to keep your old number(s) too.* You can also get the added reassurance of fast remote response to reported faults, or onsite attendance with some of the most stringent Service Level Agreements (SLAs) available today.

And it doesn’t stop there. Carrier Pre-Select and Wholesale Line Rental services, for example, let you connect to our network and get some of the most competitive tariffs on the market, while retaining your existing numbers. As this service is delivered over a BT line, you don't necessarily need to be on our network to make a huge dent in your phone bills.

Just leave it to us

Making the move is really easy. All you need do is tell us which numbers you want to switch, along with the billing postcode and we’ll take care of the rest. You’ll then only pay line rental to your service operator, while we bill you for all call charges.

And to make sure we’re always one step ahead, we constantly review our tariffs against key competitors to try to ensure you always receive excellent value for money.

There you have it... constant touch with instant savings.

Key features

• Industry-leading SLA - we aim to solve any fix problems within six hours of you letting us know.
• In most cases, you'll be able to keep your current number, depending on location and current provider.
• Full range of business grade features: call divert, call waiting, voicemail, anonymous call reject, call barring, withhold number and more.

Business Phone, Broadband & Unlimited Calls

Tell us how you want it: business phone lines on their own, or combined broadband and phone. It’s your call.

Our deal gives you a business phone line and rental all included in the monthly price alongside broadband (some suppliers charge you separately for the monthly phone rental). We also offer a built-in calling package where you can enjoy unlimited calls to UK local, regional and national destinations plus many international landlines. And (great news) calls to 0845 and 0870 numbers are also included.

The beauty of bundling

We’ll happily tailor a solution to fit your requirements and we’ll always do our best to match your budget. For example, many of our customers have also taken advantage of our bundled options for phone and broadband internet access or for supplementing your voice lines with our Telebusiness numbers. And that includes via Freephone (0800) numbers, using 0845 for your customer service department, or generating revenue for your organisation with our 0871 numbers.

With us, talk really is cheap, so to speak.

For more details simply go to the Business Broadband and Internet Services section.

* Depending on location and current provider.

Got a question? Call us on 0800 953 0180

Features & benefits

Features

Check out these features and benefits designed to get you connected - and keep you connected.

• Call divert  - divert a call from your landline to another number (e.g. your mobile).
• Call waiting - if you’re on a call, we’ll beep at you to tell you when another caller is trying to get through.
• Reminder call - you set it, we’ll never forget it.
• Caller display - if your phone has a display, we’ll show you the caller’s number before you answer. Great for prioritising your time.
• Anonymous call reject - lets you block any withheld numbers.
• Call back when free - calls you as soon as an engaged line hangs up.
• Voicemail - as you’d expect, records and stores messages when you’re away or on the phone.
• Call barring - enables you to block certain types of outgoing calls, such as premium rate services, international calls, even mobiles..
• Withhold number - lets you permanently prevent your number from being revealed. Or you can do that on a call-by-call basis.

Benefits

• Full range of bundled options - calls are just the beginning. We can offer you a one-stop shop for internet and voice solutions.
• Industry-leading SLA - we’ll make sure we get back to you within two hours and aim to solve any problem within four hours. No hanging about.

If you’re not near our network, no worries

• Carrier Pre-Select (CPS) is a telephony service that gives you low call usage charges without making any changes to your existing telephone lines (available on Wholesale Line Rental or BT lines). CPS is available nationwide, provided you’re connected to a BT local exchange.
• Wholesale Line Rental (WLR) lets you also transfer the ownership of your existing lines to us, saving you money on your phone bill, coupled with the convenience of receiving only one bill for your phone line(s) and calls. You can transfer both your Business Phone Lines and ISDN digital lines - basic and primary rate - to our WLR service with ease.

Carrier Pre-Select features

• Pricing structure - really easy to understand. Just one invoice for all your CPS usage.
• Ease of implementation - we manage the entire CPS transition for you so that your day-to-day operation isn’t disrupted. We can also support your future needs, as and when you add new numbers.
• Hands-on support - a dedicated account manager works closely with you to deliver the best solution to meet your needs. And our team of friendly specialists, including service and project managers, are all standing by.
• Reliable service - calls are routed over our state-of-the-art fibre optic network, which is monitored 24/7. That’s what we call service.

Wholesale Line Rental features

• Deal with one operator - a one-stop-shop for all your telephony services, whether they’re originally from BT or from us.
• One bill - enjoy central billing for all telephone costs so you don’t have to juggle payments to different telecoms companies.
• No number change - keep your existing lines and numbers, if you like.
• Easy to implement - if you require new phone lines installation, we’ll deal directly with BT for you and schedule them to install them on an agreed date.

Carrier Pre-Select and Wholesale Line Rental Benefits

• Cost effective telephony - our tariffs are among the most competitive in the industry.
• Available anywhere in UK - with CPS and WLR, it doesn’t matter if your premises aren’t near our local network, we can still help you.
• Simple migration - no new equipment or the hassle of dialling extra digits.
• Access to our carrier class network - our fibre optic network is the largest alternative network in the UK.
• Keep the same BT number - as you can keep your BT number, the transition is disruption-free.
• Customer service - 24/7 monitoring and guaranteed service level agreements to keep you up and running.

Look no further.

Got a question? Call us on 0800 953 0180

Getting up and running

A Business Phone Line supports a single analogue telephone call, a fax connection or a 56Kb dial up connection to the internet.

Installation

The moment you order your service from us, we’re on to it. We’ll call you briefly to make sure we know exactly what you want, and then get to work on delivering it. And you’ll always know where we’ve got to, because we’ll keep you well in the loop.”Once we hear from you, we follow up with a phone call to talk things over. We’ll then install the service at the earliest opportunity, provided you’re within an area we can service.

If you move to a different location, once your line has been installed, you’ll be able to transfer service if you’re still within our network area. If network coverage isn’t available in your new location, not a problem; we can offer alternative solutions such as Wholesale Line Rental. Just contact us on 0800 953 0180 to discuss the options available to you in more detail.

Carrier Pre-Select

Carrier Pre-Select (CPS) gives you the flexibility to choose which calls you want to route (with certain exceptions, such as call barring).

Routing options

You can use CPS to route any of the following voice traffic:

• All calls
• National calls only
• International calls only
• International and national calls.

Special numbers

Short code calls such as operator calls, emergency services e.g. 100, 999, 112 and numbers for unmetered internet access such as 0844 04 and 0808 99 are unaffected by CPS.

Retained features

CPS gives you the benefit of continuing to enjoy the extra line features that you might currently receive from your service provider, such as voicemail.

Using calling features

To use our calling features, you’ll need a touchtone phone (those that play different tones as you dial). Some phones can switch between 'tone' and 'pulse' dialling; with these phones you have to be sure that they’re set to Multi-Frequency (MF). It’s also important that the phone is set to Time Break Recall (TBR).

Got a question? Call us on 0800 953 0180

SIP Trunking

Bring your voice and data together with IP Site Connect, our cost-effective, efficient and future-proof SIP Trunking solution.

SIP Trunking

Managed Internet Access

Our fully managed, symmetric (very high speed in both directions) and uncontended service (bandwidth reserved exclusively for your business).

Managed Internet Access

ISDN

Uses digital technology so you can transfer voice, data, video and internet applications, without any need for a modem. Great for rich media graphics, as well as applications like video conferencing.

ISDN