- QWhat’s in it for me if I pay by Direct Debit?
- A
Number one, it’s easier. You
never miss a payment. It cuts down on admin and
paperwork. You can spread your costs over an agreed
period. Get on with running your business rather than
worrying about paying bills. And you’re protected by the
Direct Debit Guarantee.
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- QWhat’s the Direct Debit Guarantee?
- A
Basically, it’s a safeguard. It means
that if the amount to be paid or your payment dates change we have
to give you advance notice - a full ten working days before we
debit your account. If we mess up you’re guaranteed your money
back. And you can cancel at any time.
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- QHow do I set up Direct Debit?
- A
Simply call 0800 052 0800 and we’ll take care
of the details. Just make sure that you have your sort code,
account number and address to hand (you’ll find them on your
chequebook or bank account statement).
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- QI’d like to change the date of my Direct Debit
- A
We always aim to be as flexible as possible. That’s why we offer you the chance to choose a Direct Debit payment date that suits you. Please be aware, however, that changing your payment date will necessitate a change to your billing date also.
If you would like to discuss a change of date please email us.
Specify that you wish to change your Direct Debit payment date and provide your account number, company name and personal contact details. A member of the Billing team will contact you shortly.
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- QWhy has my Direct Debit been denied?
- A
There’s generally a straightforward reason for this, depending
on the message you get.
If it says:
'Refer to payer'
There wasn’t enough in your
account to pay the Direct Debit. And because the Direct Debit has
been denied we can’t ask your bank for payment again.
'Direct Debit cancelled'
Your Direct Debit has been
cancelled for some reason and the bank won’t allow us to collect
money from your account. You could also be charged if payment
is denied.
We can help with both of
these problems. Just call us on 0800 052 0800 to arrange
immediate payment by credit card and set up another Direct
Debit. If you don’t, you could end up disconnected. And
nobody wants that.
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- QHow do I pay by cheque?
- A
We’re happy to take payment by cheque, but
please allow seven working days for the payment to reach your
account. Make it payable to ‘Virgin Media Business’.
Write your account number on the back, attach your payment slip and
pop it in the post to us at the address shown on the back of your
bill.
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- QHow do I pay by Credit Card?
- A
Just call Customer Services on 0800 953 1800
and speak to one of our advisors. You’ll need your account
number to hand. For security reasons, we can only accept
credit card payments if you’re the cardholder.
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- QCan my bills be sent to a different address?
- A
Yes, please e-mail us with your account details and where you
would like your bill sent to.
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- QHow do I get an itemised bill?
- A
Just email us your account
details and we’ll amend your bills so you can see all your calls at
a glance.
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- QMy account is closed but in credit. How do I get my money back?
- A
Email us requesting the
refund and we’ll send out a cheque for the full amount.
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- QWhich cards do you accept?
- A
With the exception of
American Express, we accept most major cards including Maestro
(Switch), Solo, Visa Delta, Visa Electron, Visa and MasterCard.
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- QHow quickly will the payment be taken from my account?
- A
We aim to process within 24
hours and take payment from your bank (or charge it to your
account) within two to three days. If you paid over the weekend, of
course, payment might take a little longer.
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- QHow do I know when the Direct Debit will be paid?
- AThe good news is, your bill will tell you. The even better
news is we’ll send your bill ten working days before the Direct
Debit is due. So you always know where you stand.
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