Instant Connect with 4G start-up &
Constant Connect with 4G back-up help

Instant Connect with 4G start-up Service – this product provides you with temporary internet connectivity via 4G, while you wait for your Business broadband product to be connected. 

Constant Connect with 4G back-up Service – this product provides a backup connection that can be used for internet connectivity if your business broadband disconnects. It will autofailover to the backup connection.

When activated, the backup connection will send a message to our Faults team, who will then proactively work on the fixed broadband issue. The customer will be contacted to confirm that we are working on their problem.

Instant Connect with 4G start-up service is pro-rated according to how long the connection is in place.
For example, 30 days use would be £40. Sales will be able to give you further guidance on the costs associated with this service.

Constant Connect with 4G back-up service is £7 per month, and is tied to the broadband contract. If you only have six months left on your broadband contract, you will to need to re-sign to a new contract to purchase Constant Connect service.

In both instances, (for Instant Connect or Constant Connect), a Hitron router, SIM card, USB stick, and USB extension cable are delivered to provide these services.

Instructions are included to enable the customer to self install.

There is no data cap for the use of Instant Connect or Constant Connect.

Instant Connect with 4G start-up service can be purchased by customers taking any Voom Fibre broadband product, and also Essential Business 100. Both broadband only & bundle customers can be offered Instant Connect with 4G start-up, but should be aware that this is providing internet connectivity only.

Constant Connect with 4G back-up is available to Voom Fibre broadband customers.  It is only currently available for Dynamic IP broadband customers.

It can be offered to both broadband only and bundle customers, HOWEVER, bundle customers should be aware that Constant Connect with 4G back-up will only support their broadband service. It will NOT back up their voice service.

Yes, we are planning to expand to include single static. Dates are TBC.

Use of Constant Connect by Bundle customers, to cover both broadband and voice, is also planned. Dates TBC.

If the fixed broadband completely cuts out, and loses connectivity to the local CMTS (Cable Modem Termination System), which provides data connectivity to the customer, then the Constant Connect with 4G back-up will automatically start.

When fixed broadband connectivity is restored, that Constant Connect with 4G back-up will switch off, and the router will autofailover back to the fixed broadband connection.

No.
Our Faults team will get a notification when your Constant Connect with 4G back-up connection activates. We will then notify you that we are working on your connection issue.