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Billing Portal FAQs

An integrated approach to your online bill

What's online billing?

Online billing is an alternative way of viewing your monthly invoice. Accessible through the  internet, it allows you to view your statements online and run various reports on what you're paying for. Plus you can download a PDF of your monthly bill. 

How does online billing work?

Quite simply, it enables you to view your bills online.

Will I continue to receive a disk bill?

Yes, you will continue to receive your disk bill in addition to having online access through the portal.

What are the benefits of using the Billing Portal?

The Billing Portal has many benefits. Now you can:

  • view your invoice online as soon as it's available
  • sort the data on your invoice into the order you find most convenient
  • print a copy PDF of your invoice
  • view multiple accounts simultaneously
  • identify non-business or fraudulent calls
  • attribute call charges to individual cost centres
  • analyse call patterns that indicate opportunities for cost savings
  • monitor call costs
  • report month-on-month and year-on-year call trends

How do I request a Billing Portal logon?

You need to register to obtain a username and password by visiting the portal page here.  Click on the Sign Up button on the login page to begin the registration .  Once your details have been verified, you'll receive an automated email containing your username and password.

I have a number of call centres. How can the billing portal help?

As well as running reports to identify usage profiles, the Billing Portal also allows customers to set up and allocate charging elements to different call centres.

We also provide access to a rolling 13 months  of historic bill reports (12 months +1 months current data), allowing you to track your costs.

Is there a standard spec of computer needed to run the disk bill and the Billing Portal?

The recommended minimum technical requirements needed in order to view your disk bill or your invoices online are summarised below:

Operating System and Software

  • Windows XP Pro SP2 (SP3) / Windows Vista / Adobe
  • Acrobat Reader 7+
  • IE 7
  • Firefox 3.0.3

Processor

Pentium 4 1.8GHz

Memory

512 Mb

Display

Set to a minimum of 800 x 600 pixels

Internet Access
2Mbps download speed*

*We do not recommend/support accessing this system via a VPN.

Which services can I view using the Billing Portal?

All fixed/recurring/call charges will be available to view online through the Billing Portal. Please note that you will continue to receive a disk bill for these services.

How far back can I see my bills?

We will start to build your archive from the time you register and receive your first online bill. No bills beforeto this date are archived on the Billing Portal. Over time, we'll hold a maximum of 13 months rolling data (1 month of current invoices plus 12 months of previous invoices).

What reports are available?

The Billing Portal offers a variety of standard summary reports and also gives you the option to create your own.

Standard reports

  • Banded by Average calls per day
  • Banded by Hourly usage
  • Destination analysis
  • Top 25 Called International Destinations
  • Total Cost Distribution by Call Cost Band
  • Invoice Summary by Cost Centres

User-generated reports

  • Top X Most Frequently Called Numbers
  • Top X Most Expensive Calls
  • Top X Longest Calls
  • Top X Most Frequently Called Numbers (Mobile only)
  • Top X Most Expensive Calls (Mobile only)

*(Where 'X' enables the user to search for 25, 50, 75 or 100 call results)

Will existing reports that I have previously created still be available?

Unfortunately, no. As this is a new system, you will need to re-create your reports. If you need support to help you do this, please contact your Account or Service Manager who will be able to assist you.

What will happen to our current applications?

Aquarius and Visicall disks will be replaced by the new Microgen disks. All current Aquarius and Visicall application users will be able to view their accounts online through the Billing Portal and will have access to more reporting and analysis capability than available previously.

What happens to Call Stats users?

Call Stats give customers daily usage information. We still offer this feature. The Billing Portal will also allow you to view monthly Call Stats reports and your current monthly invoice(s) will also be available to view online.

What happens to daily CDR feeds?

They'll continue as normal and, you guessed it, you can view the online daily reports through the Billing Portal.

How can I be sure that online billing is secure?

We've taken a number of measures to ensure that viewing your invoices online is secure and that your billing data is protected. Access to the Billing Portal is protected by a username and password and your online session will automatically time out if there's no activity for 10 minutes. Once the Billing Portal session has timed out you will not be able to use the back button to view previous pages without logging in again. It's important that you keep your password confidential and we advise that you change it frequently.