MD, Virgin WiFi


My role at Virgin Media Business

… to engage Virgin WiFi to deliver exceptional service and to create a world class WiFi experience that differentiates and adds value to all of Virgin Media’s customers.

The best thing I've experienced at Virgin Media Business so far...

Since the acquisition of Arqiva by Virgin Media in 2016, my team and I have been made to feel very welcome. In addition to this, we’re invigorated by the potential for us to now leverage the Virgin brand and tap into the great resources that Virgin Media can provide; this will really help us supercharge service delivery in a way which wasn’t possible before.

What got me here...

My career started as an engineer in the BBC. Since then, I have fulfilled a variety of roles including projects, sales, operations and finance. My experience is “comms”, and I’ve applied that across a range of sectors - government, security, defence and telecoms.  Before joining Virgin Media, I led Arqiva WiFi looking after its strategy, its growth, its people and its customers. 

I have an amazing team, and I am proud of its many, many achievements.

The best advice I've ever given

Not to simply take other’s advice. Listen, learn, reflect and adapt; but make your own mind up and make your own way in life.

Favourite business saying...

“Teams can only be effective where there is a respect - based on mutual trust and shared goals”

My personal hero...

My personal hero would be Sir Dave Brailsford who transformed British cycling. He is not only known for his work for Sky and creating the teams that elevated Chris Froome and Sir Bradley to Tour de France winners, but also for bringing home golds at the 2004 Olympics leading Great Britain to their best performance since 1908. I am a keen advocate of his philosophy of 'marginal gains'. His wise words are "If you broke down everything you could think of that goes into riding a bike, and then improved it by 1%, you will get a significant increase when you put them all together". I feel this is a great way to look at life and business.