HELP & ADVICE

MYBILL – BROWSER COMPATIBILITY

Is there a standard spec of computer needed to use MyBill?

We don't have any recommendations for a computer spec and great care has been taken to optimise this service for use across all browsers. However some older browsers may not fully support the portal and as a result, some users may encounter problems. Our supported browsers are:

  • IE9
  • IE10
  • IE11
  • Firefox v50
  • Chrome v58

IE6, IE7 & IE8 as browsers do not support many of the visual elements available in MyBill and thus we cannot guarantee that all functionality will work and display correctly

MyBill supports a minimum screen resolution of 1024 x 768, but a screen resolution of 1280 x 1024 is recommended.

How do I change my browser settings in Internet Explorer?

1 - In your browser press Shift & F12

2 - A tech support - Developer Box will pop up

3 - Select the header Browser Mode IE8

4 - Ensure that this is set to Internet explorer 8 (with a tick)

5 - Close the pop up and then press F5 to refresh your page

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Text us on 07480 639 012