Say hello to 5G

With 5G on Virgin Media, the future is here in over 100 towns and cities across the UK (with loads more coming soon). It’s our next-generation mobile coverage.


Say hello to 5G

With 5G on Virgin Media, the future is here in over 100 towns and cities across the UK (with loads more coming soon). It’s our next-generation mobile coverage.


Call us on 0800 052 2203


Text us on 07481 342872


Find out what coverage is like near you

Our 4G covers 99% of the population and now our 5G coverage has expanded to cover most cities and towns across the UK. What's more, with 5G we also cover busy train stations, big stadiums, tourist spots so that you can get better signal and a faster connection.

Answer a few quick questions and enter your postcode to check the coverage in your area.



    Are you looking for a new plan or SIM or checking coverage for your existing deal?


Frequently asked questions

What is 5G?

5G is the next generation of mobile network technology, following on from 4G. With a 5G-compatible device and plan, you’ll get to jump on the 5G network, designed to give you a better mobile experience. That means faster internet speeds, a more reliable data connection in busy places, and a near-instant connection when you open apps, load up websites, send files or connect to your smart home devices.


What’s the difference between 4G and 5G?

5G is the next generation of mobile network technology, following on from 4G. It’s designed to offer faster download speeds and great coverage, even when lots of people are using the network at the same time, so it’s easier for you to stay connected when it matters.


How much will 5G cost?

If you’ve already got an eligible mobile plan with us, we’ll upgrade you to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device you bought from us. If you’re not with us yet, check out our SIM Only and Device & data plans for prices and see if 5G is in your area.


How does 5G work?

Whether you’re making a call or connecting to the internet, it all happens over radio frequencies. 5G mainly uses higher frequencies than 4G – these frequencies are faster and can carry even more information.


5G isn’t working on my phone

  1. Check that your mobile is 5G-ready
  2. Check your mobile data setting is switched on – and not locked or in airplane mode
  3. Make sure you are automatically connected to a network and check you are in a 5G coverage area. If you have a 5G device and are in a 5G area but are only able to connect to 4G, double check 5G is switched on.
  4. Restart your device to refresh your network connection.
  5. Run a check on the 5G network in your area with our coverage checker
  6. Check you’re in one of the 100 towns and cities covered by our 5G:
  • Aberdeen
  • Ambleside
  • Aughton (Sth Yorks)
  • Basingstoke
  • Bebington
  • Belfast
  • Birkenhead
  • Birmingham
  • Bishopbriggs
  • Blaydon
  • Bolton
  • Bootle
  • Bournemouth
  • Bradford
  • Bristol
  • Bristol Airport
  • Cardiff
  • Cheadle and Gatley
  • Cheltenham
  • Chesterfield
  • Clydebank
  • Crawley (West Sussex)
  • Crosby
  • Dewsbury
  • Dinas Powys
  • Droylsden
  • Dudley (West Midlands)
  • Dunbarton
  • Dundee
  • Eccles
  • Edinburgh
  • Eston and South Bank
  • Felling
  • Gateshead
  • Glasgow
  • Gloucester
  • Gosforth (Tyne & Wear)
  • Guildford
  • Hebburn
  • Helensburgh
  • Horwich
  • Huddersfield
  • Huyton-with-Roby
  • Inner London
  • Isles of ScillyJarrow
  • Kingston upon Hull
  • Kingswood (Bristol)
  • Lancaster
  • Leeds
  • Lisburn
  • Liverpool
  • Llandudno
  • Long Benton/Killingworth
  • Manchester
  • Mangotsfield
  • Middlesbrough
  • Morley
  • Mosborough/Highlane
  • Newbury
  • Newcastle upon Tyne
  • Newtownabbey
  • North Shields
  • Oldbury/Smethwick
  • Outer London
  • Paisley
  • Penarth
  • Plymouth
  • Portsmouth
  • Potters Bar
  • Prescot
  • Prestwich
  • Pudsey
  • Rawmarsh
  • Reading
  • Rotherham
  • Salford
  • Sheffield
  • Shipley
  • Solihull
  • South Shields
  • Southampton
  • Stockport
  • Stockton-on-Tees
  • Stoke-on-Trent
  • Stranraer
  • Stretford
  • Sunderland
  • Sutton Coldfield
  • Swansea
  • Swinton and Pendlebury
  • Tynemouth
  • Urmston
  • Wallasey
  • Wallsend
  • Warrington
  • Washington
  • Whitley Bay
  • Wolverhampton
  • York
Show Cities

Will 5G use up my data allowance quicker than 4G does?

If you use 4G or 5G to download a 4GB film, you’ll still use the same amount of data. But because 5G is designed to give you a faster connection, you might find it easier to download more films and therefore use more data. Don’t forget you can always set a spending cap to make sure you don’t use more than you want to. And if you need more data, our plans are super easy to switch. 


Is 5G safe?

Yes, it’s just as safe as 4G and complies with the same safety regulations. Like 4G, 5G uses signals carried by radio waves. We’re surrounded by radio waves all the time, as we watch the telly, listen to the radio and use GPS to get around.

A small difference is that 5G uses slightly higher frequency waves than earlier mobile networks like 4G and 3G. This helps get more devices connected to the internet and lets us do things faster online.

Because higher frequency waves travel shorter distances, 5G needs more transmitters that run at lower power levels than 4G. This means there are actually fewer radio emissions from 5G than there are from 4G.

All mobile operators providing 5G services must comply with the UK government’s safety guidelines.


Can I get 5G?

To get 5G, you’ll need a 5G plan with us, as well as a 5G-compatible device and 5G network coverage.

If you get a 5G device on any Device & data plan or a SIM Only plan with us, you’ll enjoy 5G as standard.
If you have a 4G device and plan with us, you’ll just need to finish paying off your phone before you can upgrade. 
You can get 5G on these devices if you buy them from us. If you’ve bought them elsewhere, we can’t guarantee they’ll work on our 5G network. If your device isn’t on the list, don’t worry – we’re working on adding more devices to our 5G network all the time.

5G coverage is available in 50 towns and cities across the UK. Check your area



Need 5G handsets?

Check out the latest 5G mobiles for business


Samsung Galaxy S21 5G
from £29 p/m


Samsung Galaxy S21 Plus 5G
from £34 p/m


Samsung Galaxy S21 Ultra 5G
from £35 p/m


Apple iPhone 12 mini
from £28 p/m


Apple iPhone 12
from £30 p/m


Apple iPhone 12 Pro
from £36 p/m


Samsung Galaxy Note20 Ultra 5G
from £39 p/m


Installation & switching

One point of contact makes life simple, plus:

  • You can keep the same number(s)
  • It’s easy to get your mobile or tablet unlocked: call your existing network for an unlock code, put your new Virgin SIM in your device and enter the code.

Legal stuff

Virgin Media Business Mobile

For full mobile and SIM terms & Conditions, visit:

For our Mobile  and SIM Acceptable Use Policy, visit:

5G-compatible device, Freestyle or SIM Only plan and coverage required.

Call us to order

0800 052 2203

Open Mon - Fri, 8am - 6pm / Excluding bank holidays

  • Give us a call to order this product
  • We'll have a chat about your business needs
  • You come away with a product tailored for you

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If you'd like to discuss your organisation's requirements with us, or are ready to order, simply schedule the time you want us to call you, Mon-Fri 8am-6pm.

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