CALL CENTRE SOLUTIONS

Dial up your customer service

Whether it’s to ask a question or lodge a complaint, customers need to feel satisfied that they’ve received the best possible service at the beginning, during and at the end of a call. Our inbound and cloud contact centres are designed to facilitate (and take the frustration out of) phone calls between your customers and your team.

They work on two platforms. The first, and simplest, is the IN platform, which does basic number translation and reporting. By rerouting non-geographic numbers (e.g. 03, 0845, 0800) to geographic numbers, your customers won’t know – and don’t need to know – that they may be calling another country. And they certainly won’t be paying long distance charges for it.

The second platform is called ECT and is more suitable for bigger call centres, simply because there’s more flexibility built into it. With ECT, you can decide when and where your non-geographic numbers are rerouted, which is ideal if you’re running a time-sensitive promotion for example. You can also divert a particular number to a specific person or team for a certain period of time. Perhaps your weekday hours and staff are different than at the weekend.

Get in touch

Discuss your needs with our dedicated team

 
 

CALL US

08000521135

Open Mon - Fri, 8am - 6:30pm

 
 
 
 
 
 
 
 

Which call centre solutions suit your business needs?

IN PLATFORM

The simplest platform, with basic number translation and reporting

Features

  • Improve communications with your customers with multi-channel interactions
  • Better understand and manage incoming voice traffic with in-depth statistic report
  • Minimise routing by giving customers easy-to-remember numbers to call
 
 

ECT PLATFORM

Suitable for bigger call centres that need greater in-built flexibility

Features

  • Improve communications with your customers with multi-channel interactions
  • Better understand and manage incoming voice traffic with in-depth statistic reports
  • Minimise routing by giving customers easy-to-remember numbers to call
 
 
 
 
 

 

Advantages of Virgin Media Business call centre solutions

Call routing

Ensure your customers speak to the most relevant person. Route your calls based on time and location

Network queuing

We’ll hold your calls in our network until the right person is ready to answer them

Play prompts

Unlimited updates to your auto-messages keep your customers well-informed

Presentation numbers

Non-geographic numbers such as 0800 are a handy way to level the playing field with competitors

 
 

Cost effective

Save on buying your own expensive equipment with a hosted platform scaled to meet your needs

Flexible plans

Controlled by you via our intuitive web interface

Emergency routing

Keep your team talking with a highly resilient system that allows for remote or flexible working in the event of an incident

IVR (interactive voice response) menus

Help your customers choose how to progress their call

 
 
 
 

Solutions to support your call centre services...

CONNECTIVITY

Get connected...

Unleash your business...

 
 

MOBILE
PHONE & SIMs

Gain access to the UK’s largest 4G network through our partnerships with EE and O2.

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Do more
with your connection

Applications

 
 

VOICE OVER IP
SOLUTIONS

 
 
 
 

Expertise
on tap

Our Services

 
 
 
 

ADVISORY
& DESIGN SERVICES

Our consultants are ready to advise your on getting the best out of your business.

 
 
 
 
 
 

INSTALLATION
& TRAINING SERVICES

Ideal if you’re ready to design and implement a new digital platform or solution.

 
 
 
 
 
 

MANAGED
LAN SERVICES

Our Managed LAN Services can help boost productivity and minimise downtime.

 
 
 
 
 
 

Accelerate your business growth
with information, advice and more