Virgin WiFi Terms & Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE WiFi SERVICES 

1 Definitions & Interpretation

1.1 Definitions

"Additional Terms" means any other terms and legal notices posted on the Web Portal which supplement these Terms and Conditions;

"Agreement" means these Terms and Conditions together with any Additional Terms;

"Charges" Shall have the meaning specified in Clause 11 below;

"Content" Shall have the meaning specified in Clause 7.1;

"Customer" means you and any other users to whom we provide the Service;

"Device" means a mobile device, including mobile phones, tablets and other similar devices;

"you" means you the person using the Service wireless ('wifi') network facility and "your" and "yours" shall be construed accordingly;

"we" and "us" means Virgin WiFi Ltd (Company Number 4414701) (the operator of the WiFi Service in this location) and "our" and "ours" shall be construed accordingly;

"Web Portal" means Virgin WiFi website or wap site;

"Service" means the provision of wireless access to the internet via the WiFi networks and any ancillary services we decide to offer, including any Content;

"Service Start Date" means the date we accept your registration and we start providing the Service to you;

"our client" means the company we provide the service on behalf of, (e.g. the hotel, shopping centre, or other establishment where you are connecting from). This is identified on the landing page of our Web Portal and displayed to you when you connect to the Service; and

1.2 Interpretation

(a) Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

(b) Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

(c) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision.

(d) Any obligation on a party not to do something includes an obligation to not to allow that thing to be done.

(e) Any words following the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

2 When these Terms and Conditions Begin

2.1 These Terms & Conditions shall come into effect when you register with us through our Web Portal and we accept your registration. They will continue until ended by you or by us in accordance with these Terms and Conditions. The Service commences on the Service Start Date.

3 Scope of the Service

3.1 The Service comprises the provision of wireless network access to the internet, subject to these Terms and Conditions and any Additional Terms.

3.2 By registering with us, you signify that you have read and accepted these Terms and Conditions and any relevant Additional Terms.

3.3 If you are a consumer you may be entitled to cancel this Agreement pursuant to the Consumer Contracts Regulations 2013 ("Regulations"). Notwithstanding the above, you acknowledge and agree that once we start providing the Service to you, you will lose your statutory right of cancellation under the Regulations.

3.4 We have been authorised by our client to provide this Service to you. The contract for the provision of the Service is between us and you and our client has no responsibility for the Service.

4 Your use of the Service

4.1 The Service is intended for your personal use only and in accordance with these Terms and Conditions. Therefore, you must not re-sell, transfer, assign or sub-license the Service (or any part of it) or pass on your log-in details to anyone else.

4.2 The internet may provide access to content you or others consider harmful or inappropriate to minors, or otherwise offensive. By using the Service, you confirm that you are either older than 18 years or have the permission of your parent or guardian to use the Service.

4.3 You acknowledge that the transmission of information via the internet and via the Service is not secure. We cannot guarantee the security of your data transmitted via the Service and therefore any transmission or use of the Service is entirely at your own risk. We recommend that while using the Service you use an approved secure technology, for example virtual private networking ("VPN") and/or a personal firewall, in particular where you intend to conduct personal or private business over the Service.

4.4 You shall use the Services in accordance with our Acceptable Use Policy and our Fair Use Policy available on our website.

4.5 You must take all reasonable precautions to ensure that neither you nor anyone else using your Device or password details uses the Service, without limitation:

(a) fraudulently or in connection with a criminal offence or in any way that is illegal or unlawful (you must make sure that this does not happen);

(b) to send, knowingly receive, upload, download, use any material, or make any calls, that

• are menacing in character, offensive, abusive, hateful, or which promote violence, racial hatred, illegal activities, or discrimination in any way (for example based on race, sex, religion, nationality, disability, sexual orientation or age),
• cause annoyance, inconvenience, needless anxiety or which are intended to deceive or which infringes or breaches copyright, database rights, trademarks, confidence, privacy or any other rights;

(c) to impersonate any person or to misrepresent your identity or affiliation with any person;

(d) to spam or to send or provide unsolicited advertising or promotional materials or, knowingly to receive responses to any spam, unsolicited advertising or promotional material sent or provided by any third party;

(e) in an unlawful manner, in contravention of any applicable legislation, laws, code of practice, instructions or guidelines issued by a regulatory authority, licence or third party rights;

(f) in a way we consider is or is likely to be detrimental to the provision of the Service to you or to any other Customers; or

(g) in a way that does not comply with any instructions that we have given you (including, but not limited to those, regarding health, security, safety or the quality of the Service).

4.6 You will indemnify (fully compensate) us against all losses, costs, proceedings, damages, expenses (including reasonable legal costs and expenses) or liabilities howsoever incurred as a result of any claim resulting from your breach of this Clause 4.

5 Security & Passwords

5.1 Where we have given you a username and password (or where you have selected one) for you WiFi account you are responsible for keeping these details confidential. You must not share your username and password with anyone.

5.2 You agree:

(a) to keep your password secure and confidential;

(b) not to permit others to use your WiFi account;

(c) not to use other Customers' WiFi accounts;

(d) to refrain from selling, trading, or otherwise transferring the Service to another party; and

(e) to refrain from charging anyone for access to the Service, any portion of the Service, or any information therein.

5.3 You acknowledge and agree that you are responsible for anything that happens through your account until you close down your WiFi account, or fully prove to our satisfaction, that your account security was compromised due to no fault of your own.

5.4 If you select a user name or similar identifier for your WiFi account, we reserve the right to remove it or reclaim it if we, at our sole discretion, believe it is illegal, unlawful, offensive, inappropriate or infringing (for example if a trademark owner complains about a user name that does not closely relate to a user's actual name).

6 Software

6.1 Where we provide software to you to enable you to use the Services, including backup and computer security services ("Software"), we grant you a non-exclusive, non-transferable licence to use the Software for your use only and solely for purposes of these Terms and Conditions. You use Software at your own risk. You agree to use the Software only in accordance with these Terms and Conditions and with the Software end user licence agreement, which you will be required to accept in order to install the Software.

6.2 You must not re-sell, distribute, rent, transfer, assign or sub-license the Software to anyone else. You may make one copy of the Software for back up purposes. You may not adapt, transmit, distribute externally, play or show in public, broadcast or publish any part of the Software. Except as permitted by applicable law or as expressly permitted under these Terms and Conditions you must not copy, de-compile or modify the Software (in whole or in part), or copy the manuals or documentation (in whole or in part).

6.3 We may offer updates or modifications to the Software or documentation and we will notify you applicable charges for such updates or modifications (if any) at the time we offer them to you.

7 The Content

7.1 As part of, or in addition, to the Service, we may provide you with applications, data, information, video, graphics, sound, music, photographs, software or any other material ("Content"):

(a) Any Content we provide with the Service will be subject to this Agreement and may also be subject to terms and conditions from the publishers or developers of the Content, which will usually be displayed online. If you access any Content you will need to comply with all the terms.

(b) The Content we provide to you is provided on as "as is" basis and "as available" basis. Although we take precautions, we cannot guarantee the accuracy or completeness of the Content and accordingly your use of the Content (for whatever purpose) is at your own risk.

(c) The Content can only be used for your own purposes and is protected by copyright, trade mark and other intellectual property rights. You are not allowed to copy, store, adapt, modify, transmit, distribute externally, play or show in public, broadcast or publish any part of the Content.

(d) The Content might change from time to time.

(e) access to any Content provided on a subscription basis as part of the Service will cease when these Terms and Conditions end.

7.2 The internet is separate from the Service and your use of the internet is at your own risk and subject to any applicable laws. We have no responsibility for any goods, services, information, software, or other materials you obtain when using the internet (the "internet Content").

8 Equipment

8.1 You will ensure that any equipment you attach (directly or indirectly) to the Services (i) is sufficiently updated; and (ii) has sufficient capacity and is technically compatible with the Services. You will also ensure that your use of the Services does not breach any relevant legislation or telecommunications industry standards.

8.2 Unless we confirm otherwise to you in writing, you are only entitled to have one item of equipment registered to use the Service at any time.

9 Warranties

9.1 Other than as expressly set out in these Terms and Conditions and to the greatest extent permitted by law, we make no representations or warranties with respect to the speed, bandwidth quality and reliability of the internet connection made available to you by means of the Service, accuracy, completeness, reliability or usefulness of the Service, of information, Software or Content distributed through the Service, or the performance of its obligations hereunder, and we expressly disclaim all warranties and conditions or representations of any kind, whether express, statutory, or by common law, implied or otherwise, including, but not limited to, implied warranties of satisfactory quality or fitness for a particular purpose.

9.2 Furthermore, we make no warranty regarding any goods or services or the delivery of any goods or Services purchased or obtained through or from the Service or advertised through the Service, or regarding any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you via the Service shall create any warranty not expressly stated herein.

9.3 We neither warrant nor represent that your use of the Service will not infringe the rights of third parties.

9.4 In particular, but without prejudice to the generality of this Clause 9, you acknowledge and accept that:

(a) we do not warrant that the Services will be available at any particular time or continuously;

(b) we are not the internet service provider ("broadband provider") by means of whose broadband service you will be connected to the internet and that you will not hold us responsible for the availability or quality (including but not limited to download and upload speeds, bandwidth and reliability) of your internet connection; and 

(c) we are not responsible for any loss of or disruption to the Services due to failure of a carrier network or broadband provider.

9.5 You warrant to us that:

(a) you have the authority to enter into these Terms and Conditions; and

(b) you will comply with any legal and regulatory requirements applicable to the Service provided under these Terms and Conditions.

10 Limitations and Exclusions

10.1 The applicable laws in some jurisdictions may not allow the limitation or exclusion of liability in contracts with consumers and therefore all or part of this Clause 10, may not apply to you. For instance, if you are a consumer, the terms of these Terms and Conditions will not affect any of your statutory rights, which cannot legally be excluded by these Terms and Conditions.

10.2 The Service is provided on as "as is" basis and "as available" basis. We do not make any warranty that the Service will be uninterrupted, timely, secure, or error free, or that Software defects will be corrected or that the Web Portal or the server that makes it available is free of viruses or other harmful components.

10.3 We disclaim, without limitation, all liability for identity theft or any other misuse of your identity or information.

10.4 Nothing in these Terms and Conditions shall exclude or in any way limit our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

10.5 Subject to Clause 10.4, we shall not be liable under, or in connection with, these Terms and Condition, for:

(a) any direct or indirect loss or damage to:

•     i. business, production, working time, data or expected savings; or
•     ii. goodwill, opportunity, reputation or contracts;
•     iii. revenue; or
•     iv. profits
•     v. data being lost, destroyed or corrupted;
•     vi. business interruption;
•     vii. increased staff time;
•     viii. wasted expense;
•     ix. Liability to third parties,
•     x. loss that result from the use or the inability to use the Service, from any changes to the Service, or from         unauthorised access to or alteration of your transmissions or data; or
•     xi. other intangibles (even if we have been advised of the possibility of such damages) that result from the use         or the inability to use the Service, from any changes to the service, or from unauthorised access to or         alteration of your transmissions or data,

in each case, whether or not that loss or damage could have been anticipated.

(c) any indirect, special or consequential loss or damage, however it arises, whether or not that loss or damage could have been anticipated.

10.6 Each of the Sub-clauses in clause 10.5 shall be deemed to be independent of the others.

10.7 Subject to Clause 10.4 and 10.5 Clause, our maximum aggregate liability under or in connection with these Terms and Conditions, whether in contract, tort (including negligence) or otherwise, shall be limited to £1,000 for one claim or series of related claims within a period of 12 months.

10.8 Although we attempt to provide you with a good service, we cannot guarantee that the Service will never be faulty or that the Service will always be available. However, we will use reasonable endeavours to correct reported faults as soon as we reasonably can. In addition, please note that we may need to temporarily suspend the Service for operational reasons (e.g. for repairs, planned maintenance or upgrades).

10.9 You acknowledge and agree that we shall have no liability to you for internet Content or Content within the Service that may be found to be offensive or otherwise objectionable.

10.10 You agree that we are not responsible for any loss or corruption of data that results from the download of material from the Service, network or system outages, file corruption or where content or attachments that we consider are inappropriate or harmful are deleted or not transferred; (although we have no obligation to delete such material).

10.11 You understand and agree that not all viruses or similar harmful programs can be detected or prevented.

10.12 We do not have any liability of any sort (including liability for negligence) for the acts or omissions of providers of telecommunication services or for faults in or failures of their networks and equipment.

10.13 For the purposes of Clause 9 and 10 "we" includes our directors, employees, sub-contractors and suppliers. You acknowledge that our directors, employees, sub-contractors and suppliers shall have the benefit of the limits and exclusions of liability set out in these clauses in terms of the Contracts (Rights of Third Parties) Act 1999. Nothing in these Terms and Conditions shall exclude or limit liability for fraudulent misrepresentation, or death / personal injury caused by our negligence.

10.14 You are at all times under a duty to mitigate any losses suffered by you.

11 Charges

11.1 Our Service or the Content we provide to you may be paid-for or free of charge. We will specify this in the relevant Additional Terms.

11.2 For Paid-for Services, we will charge you at the rates specified by us or set out in the relevant Additional Terms.

11.3 Save for manifest error, the Charges are calculated from data recorded by us (or by our suppliers) and not from your own records.

11.4 All our Charges are subject to VAT at the prevailing rate.

11.5 Unless otherwise stated in the Additional Terms, we will bill charges in pounds sterling and you will pay all charges in pounds sterling.

12 Payment Terms

12.1 You are responsible for and must pay the Charges for the paid-for Services whether these Services are used by you or by someone else using your log-in details.

12.2 If you fail to pay any sum due, we shall be entitled to charge interest on the amount due at the rate of 5% per annum from time to time calculated from the due date until we receive your payment both before and after judgment.

12.3 You agree to pay us all Charges without set-off, deduction, withholding, restriction or condition whatsoever.

12.4 If you wish to dispute a Charge or invoice, you shall contact our customer services within fourteen (14) days from the Charge or the date of the invoice. After such period, any undisputed Charge or invoice will be deemed correct.

13 Data Protection

13.1 We may contact you before, during and after the term of these Terms and Conditions in order to administer, evaluate, develop and maintain the Service.

13.2 We operate in accordance with the Data Protection Act 2018 and in accordance with our 'Privacy Policy' available on our website. You are also required to comply with applicable data protection legislation.

13.3 By registering for the Services you consent to us using and/or disclosing your personal information for the following purposes:

(a) processing your registration (which may involve credit checking by a licensed credit reference agency who may record that a credit check has been made and the disclosing of certain personal and account details to a bank for the purposes of setting up any direct debit account);

(b) providing or arranging for third parties to provide customer care/help desk facilities and billing you for the Services (which may involve disclosing your information to third parties solely for those purposes);

(c) for quality and training purposes, performing the Service under this Agreement, complying with our regulatory obligations arising from applicable legislation and/or codes of practices, for which we may monitor and record telephone conversations with you;

(d) informing you about other Virgin WiFi products or services, or products and services from our group of companies unless you opted out of this during the application process or you notify our customer services in writing, signifying that you do not wish to receive this information from us;

(e) retaining all or part of your personal data or any data we collect from you and disclosing it to a regulator (e.g. Ofcom or the Information Commissioner Office), a court, or to a public body to comply with any regulatory, government or legal requirement; and

(f) Communicating information that describes the habits or usage patterns and/or demographics of the whole or a part of our customer base (including you) but which is anonymous and does not describe or reveal the identity of any particular customer to any third party.

13.4 Where applicable, we shall be entitled to make your name, current location, address and telephone number available to the emergency services.

13.5 We may check your details with a fraud prevention agency. If you provide information that we reasonably believe to be false or incorrect and we suspect fraud, we may record this information with a fraud prevention agency and other organisations involved in investigating crime and preventing fraud. We and other organisations (both in the UK and abroad) may use and search this information.

14 Termination and Suspension

14.1 We may suspend the Service or terminate this Agreement immediately by written notice (including by email or text message) to you if:

(a) you commit a material or persistent breach of this Agreement (which, for the avoidance of doubt includes breaches of our Acceptable Use Policy and our Fair Use Policy);

(b) you breach any other term or condition of this Agreement that is not a material or persistent breach and fail to remedy that breach within three (3) calendar days of being asked to do so by us;

(c) we suspect that the Service is being used in breach of Clause 4, even if you do not know that the Service is being used in such a way;

(d) we have good reason for believing that any information you have given us is false or misleading;

(e) we are told to do so by the government or other regulator or the emergency services or if we are no longer able to provide you with the Service;

(f) you are the subject of any bankruptcy/insolvency proceedings (or any similar proceedings in any jurisdiction); or

(g) you have not used the Services for more than 6 months.

We may, in sole our discretion, restore the Service when you satisfy us that you will only use the Service in accordance with this Terms and Conditions and with our instructions.

14.2 In the event that there is an unusual use of the Service, we may suspend access to the Service to protect you. Where possible, we will try to contact you before we suspend the Service.

15 Effects of Termination

15.1 On termination of these Terms and Conditions:

(a) any licence granted to you by us or by our licensors shall immediately cease, you must immediately stop using the Service; and

(b) you will immediately pay any outstanding invoices. We will refund any money owed to you, after first deducting any amounts you owe to us under these Terms and Conditions or under any other agreement that we have with you.

15.2 The termination of these Terms and Conditions for whatever cause shall not affect any provision of these Terms and conditions which is expressed or by implication intended to survive or operate in the event of termination of these Terms and conditions.

16 Force Majeure

16.1 We will not be liable to you for any failure to deliver the Service or for any breach by us of these Terms and Conditions, where such failure or breach is due to a reason outside our reasonable control, including, but not limited to lightning, exceptionally severe weather, power failures, subsidence, epidemic, strike or labour disturbance, the actions (or failure to act) of local, regional or central government, highways or other official authorities, legal or regulatory restriction, fire, explosion, war or civil disturbance, terrorism, and a third party’s delay in supplying or failure to supply any service or equipment (where their actions or failures resulted from circumstances beyond their reasonable control). If such failure to deliver continues for more than 3 days after the commencement of such failure, then either party may terminate these Terms and Conditions on notice in writing to the other party.

17 Third Party Rights

17.1 Other than as set out in Clause 10.13, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and no person other than you and us shall have any rights under it. The terms of these Terms and Conditions or any of them may be varied, amended or modified or these Terms and Conditions may be suspended, cancelled or terminated by agreement in writing between the parties, or these Terms and Conditions may be rescinded (in each case), without the consent of any third party.

18 Waiver

18.1 If we fail, at any time during the term of this Agreement, to insist upon strict performance of any of your obligations under these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms and Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

18.3 No waiver by us of any of the terms and conditions of this Agreement shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

19 Entire Agreement

19.1 This Agreement and any document expressly referred to in it represents the entire agreement between us and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing.

20 Notices

20.1 Any notice under this Agreement, whether required to be written or otherwise, may be given by us to you by post, personal service or e-mail, to any address, e-mail address or phone number you have given us to correspond with you, or by posting it on our Website Portal.

20.2 You must give notices to us by post or personal service, fax or email sent to:

Customer Services 
Virgin WiFi Limited 
One Park Lane, Hemel Hempstead, Herts, HP2 4YJ

FAX: 01442 261001 
Email: wificustomerservices@virginmedia.co.uk

20.3 Notice will be deemed received and properly served immediately when posted on our website, twenty-four (24) hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

21 Changing these Terms & Conditions

21.1 We shall be entitled to change these Terms and Conditions (including the charges) at any time and will publish any change in line with Clause 20.

21.2 Unless otherwise stated by us, we will publish any changes to these Terms and Conditions (including the charges) online at www.virginwifi.com as follows:

(a) for changes that are to your significant detriment, at least one month before the change is to take effect; and

(b) for all other changes at least one day before the change is to take effect.

22 Complaints

22.1 We make every effort to ensure that our customers are happy with the level of service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently. If you have a complaint about any part of our service, please contact our customer service team or refer to our complaints code of practice posted on our website. You can also request a copy from our customer service team.

23 Jurisdiction

23.1 This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England.

23.2 The parties irrevocably agree that the courts of England and Wales have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims). Notwithstanding this, you agree that we shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

Privacy policy

Our Privacy Policy can be found here.

Contact

If you have any questions about our terms and conditions or privacy policy, or think that the information we hold about you may need to be corrected, or you would like us to provide you with information about our services or services offered jointly with or on behalf of other organisations, please send an email to wificustomerservices@virginmedia.co.uk or write to 1 Park Lane, Hemel, Hempstead, Hertfordshire, HP2 4YJ.