Voice over IP support guides - Cloud voice help
Cloud Voice made easy - Make the most of every last feature with these handy bits of content
GETTING STARTED
In this user guide, we thought we’d get you off on the right foot, with our top 10 scenarios for making the most of your Cloud Voice package.
HOW TO VIDEOS
Take a look at our collection of How To videos below, demonstrating how to configure and manage Cloud Voice features in the Business Portal for your company, site and individual users
Hunt Groups
7 videos
1. Hunt Group feature
In this short video, we’ll be taking a look at how to set up the Hunt Group feature in the Business Portal.
2. Hunt Group Plus feature
In this short video, we’ll be taking a look at how to set up the Hunt Group Plus feature in the Business Portal.
3. Hunt Group Plus (Selective Call Rejection) feature
In this short video, we’ll be taking a look at how to set up the Hunt Group Plus (Selective Call Rejection) feature in the Business Portal.
4. Hunt Group Plus (Selective Call Acceptance) feature
In this short video, we’ll be taking a look at how to set up the Hunt Group Plus (Selective Call Acceptance) feature in the Business Portal.
5. Hunt Group Plus (Calling Plans) feature
In this short video, we’ll be taking a look at how to set up the Hunt Group Plus (Calling Plans) feature in the Business Portal.
6. Hunt Group Plus (Call Forwarding Selective) feature
In this short video, we’ll be taking a look at how to set up the Hunt Group Plus (Call Forwarding Selective) feature in the Business Portal.
7. Hunt Group Plus (Pre-alerting Accouchement) feature
In this short video, we’ll be taking a look at how to set up the Hunt Group Plus (Pre-alerting Accouchement) feature in the Business Portal.
Voicemail
1 video
Voicemail feature
In this short video, we’ll be taking a look at how to set up the Voicemail feature in the Business Portal.
Call Pickup Groups
1 video
Call Pickup Groups feature
In this short video, we’ll be taking a look at how to set up the Call Pickup Groups feature in the Business Portal.
Call Forward
4 videos
1. Call Forward (No Answer) feature
In this short video, we’ll be taking a look at how to configure the Call Forward (No Answer) feature using the Toolbar.
2. Call Forward (On Busy) feature
In this short video, we’ll be taking a look at how to set up the Call Forward (On Busy) feature in the Business Portal.
3. Call Forward (When Not Reachable) feature
In this short video, we’ll be taking a look at how to set up the Call Forward (When Not Reachable) feature in the Business Portal.
4. Call Forward (No Answer) feature
In this short video, we’ll be taking a look at how to set up the Call Forward (No Answer) feature in the Business Portal.
Time Schedules
1 video
Time Schedules feature
In this short video, we’ll be taking a look at how to set up the Time Schedules feature in the Business Portal.
Group Contacts
1 video
Group Contacts feature
In this short video, we’ll be taking a look at how to set up the Group Contacts feature in the Business Portal.
Configurable Feature Access Codes
1 video
Configurable Feature Access Codes
In this short video, we’ll be taking a look at how to set up Configurable Feature Access Codes, also known as Star Codes, in the Business Portal.
GUIDES & DOCUMENTATION
Useful Information
Features Guides
The guides will provide a comprehensive overview of the Cloud Voice - Features
- Download - User Features Guide (PDF, 6.4mb)
- Download - Site Features Guide (PDF, 6.1mb)
- Download - Toolbar Application User Guide (PDF, 884kb)
- Download - Voice Recording Guide (PDF, 4.4mb)
- Download - Call Analytics Guide (PDF, 3.4mb)
- Download - CRM Connect Guide (PDF, 1mb)
- Download - Reception Console Guide (PDF, 3.9mb)
- Download - Cloud Voice Call Center User Application Guide (PDF, 2.6mb)
OFFICE UC (FEATURE GUIDES)
- Download - Office UC Desktop Guide (PDF, 1.1mb)
- Download - Office UC Mobile App Guide (PDF, 1.1mb)
- Download - Office UC Tablet Guide (PDF, 1.3mb)
- Download - Office UC Smartphone Guide (PDF, 1.7mb)
CISCO WEBEX
Handset Guides
A comprehensive overview of the Cloud Voice - Handsets
USER GUIDES
- Download -Yealink SIP-T42G Phone User Guide (PDF, 1mb)
- Download -Yealink SIP-T46G Phone User Guide (PDF, 1.1mb)
- Download -Yealink SIP-T48G Phone User Guide (PDF, 1.3mb)
- Download - Yealink T4x user Guide (PDF, 914kb)
- Download - Yealink W52 user Guide (PDF, 881kb)
CONFIGURATION GUIDES
Business Portal Guides
The guides will provide a comprehensive overview of the Cloud Voice - Business Portal Guides
Cloud Voice Business Portal