Business Broadband, Phone & Calls

A fixed monthly price for Business Broadband, Phone & Calls from just £1.28 a day

Our Business Broadband packages are as simple as 1, 2, 3...

2. Take a look at all the extras you get
	Business phone line & rental all in one monthly price (and that’s pretty unique).
	Unlimited calls to UK local, regional and national landlines - includes 0845 and 0870 numbers plus loads of international numbers.
	Help is always on hand - a 24/7 FreePhone (0800) number gets you through to our dedicated Business Support Team, reassuringly based here in the UK.
	You’ll get up to five email addresses and a company domain name (based on your business name) with storage of up to 60Mb.
	If necessary, we’ll replace/upgrade your existing modem or router with a business modem, allowing your PCs to use the internet with ease.
	One of our friendly engineers will install and set up your phone, internet connection and any supplied equipment. How easy is that?
	Why not go wireless? This additional option will give you internet access anywhere on your premises.

3. Give us a ring

Quick Questions

I'm currently with another supplier

No problem. Just give us a call or email us and we’ll call you back to discuss anything you (and we) need to know. Then we’ll book a convenient time for an engineer to visit. That means that not only will you benefit from super fast, fibre optic Broadband in the very near future but during the changeover there’s no need for more than a few moments of downtime as you can run both your existing and the new service in parallel for a few extra days. And if you’re ‘migrating’ from another supplier, we’ll liaise with them on your behalf. One thing, though, you may need to obtain certain authorisation codes first. One call does it.

How about support?

We’re as good as our word. And we won’t charge you for help. You’ll have a FreePhone (0800) number to call our dedicated Business Support Team 24/7, 365 days a year. What’s more, there’ll be a two-hour response to your call, and we always aim to resolve matters within 24 hours. We’ll always keep you in the loop, so you're not left guessing.

Accurate speeds?

Well, broadband speeds can wobble at times, depending on things like the computer’s spec and website load. But, everything else aside, our network uses fibre optic cable to enable award winning broadband, not last century copper wires. So our advertised speeds are a lot closer to what you can expect. We’re doubly proud of that.

Not in a Virgin Media Business cabled area?

No worries, as they say. We provide two types of Business Broadband: ADSL and cable. ADSL broadband uses your phone line to deliver your broadband, and cable broadband uses fibre optic cable. If you’re located outside a cable area, we can still offer you ADSL broadband. Either way, you’re sorted.

* Subject to acceptable usage policy

** Where the domain name is available

***Extra charges may apply

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Features & benefits

Business Broadband, Phone & Calls

A fixed monthly price for Business Broadband, Phone & Calls from just £1.28 a day

Pricing

Monthly rental for our cable Business Broadband, Phone & Calls is £39 for up to 10Mb and £49 for up to 20Mb. All prices on this website exclude VAT at 17.5%.

Installation

Installation includes an engineer to install your telephone, internet connection and equipment. One-off installation charges are £49, if we already have a network connection in your office, or £99 if we don’t.

Features

• Industry-leading SLA – we’ll make sure we get back to you within two hours and aim to solve any problem within 24 hours. It’s just our way.
• 'Always-on' connection - no usage restrictions or caps*.
• Single phone line and number - supplied as standard with all packages, with line rental included in the headline price. Need more lines? Give us a call.
• Unlimited calling - our 10Mb and 20Mb packages include unlimited calls to UK destinations; together with international landlines in many countries for the first 60 minutes (just redial after 59 minutes). Calls to numbers starting with 0845 and 0870 are also included. Please note that mobile calls are charged separately.
• Choice of bandwidths - downstream Business Broadband speeds are up to 10Mb and 20Mb, upstream Business Broadband speeds are up to 763kb and 1Mb.
• Email, web hosting and domains - up to five business email addresses for communication, web space and a domain name give you a professional profile and presence. We also offer domain name registration and hosting**; while existing domains can easily be transferred from your current provider.
• Associated services - up to 60Mb web space, optional fixed IP address (10MB only, additional cost option), so that you can run applications that require external access. Need more mailboxes in the future? They’re available as an additional cost option. Just ask, as and when. Likewise, additional web space is available in increments of 100Mb - also as a cost option. All inbound emails are scanned for viruses (that’s a relief).

Benefits

• Peace of mind support – the service is installed by one of our friendly engineers. Once up and running, our UK-based dedicated Business Support line is contactable 24/7 on a FreePhone (0800) number. We’ll always move Heaven and Earth to fix the problem in 24 hours. What a difference a day makes.
• What you see is what you get - with our all-inclusive packages, the price you see is the price you pay; with no hidden extras. None whatsoever.
• Easy to buy - if you like what you see, just call our dedicated business phone line - we’ll do all the paperwork for you. Easy management and control of your costs - a fixed price deal allows you to manage monthly call expenditure, and keep your eye on your business, rather than on monthly phone bills.

Other Options

Hosted MS Exchange with Outlook (only available within certain franchise areas) - Your people can enjoy access to shared information held centrally; such as email, contacts, calendar, tasks and files. Not only that, all incoming and outgoing emails are scanned for viruses at the mailbox and the gateway (better safe than sorry).

Business Phone Line options

Here’s what else you get with our business phone lines:

• Call divert - allows you to divert a call from your landline to another number (eg. your mobile).
• Call waiting - if busy on the phone, you’ll be notified when another caller is trying to get through. Reminder call - this allows the caller to set up the phone to ring them as a reminder, at a pre-determined time.
• Call waiting - if busy on the phone, you’ll be notified when another caller is trying to get through.
• Reminder call - no more missed appointments.
• Caller display - this shows the caller’s number on the display screen (if your phone has one) before you answer.
• Anonymous call reject - lets you block any withheld numbers.
• Call back when free - calls you as soon as an engaged line hangs up.
• Voicemail - as you’d expect, records and stores messages when you’re away or on the phone.
• Call barring - enables you to block certain types of calls, such as premium rate services, international calls, even mobiles.
• Withhold number - lets you permanently prevent your number from being revealed. If you’d rather do that on a call-by-call basis, just enter the standard 141 before dialling.
• Wireless Equipment - if you want to use your fibre optic Broadband wirelessly, that’s no problem, either. We’ve got a range of kit that can help you to set up a wireless network quickly and easily.

Here are your options:

• Netgear Rangemax wireless Modem Router
• Netgear Rangemax wireless access point (for use with an existing router)
• Netgear Rangemax wireless laptop PC card
• Netgear Rangemax wireless PCI adapter (for connecting to internal PCI slots)

Tons of features and benefits, we’re sure you’ll agree.

* Subject to acceptable usage policy

** Where the domain name is available

***Extra charges may apply

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Detailed Info

Business Broadband, Phone & Calls

A fixed monthly price for Business Broadband, Phone & Calls from just £1.28 a day

How quick is a quick installation?

Pretty quick, actually. Once you’ve placed your order, our Business Support Team will contact you within 24 hours (Monday to Friday) to confirm any details and arrange an installation whenever’s convenient for you - during working hours, of course. Our average installation time is 15 working days (subject to a survey), although it’s usually quicker if services have previously been provided at your premises.

What, exactly, does installation involve?

Installation involves one of our on-site engineers making sure your telephone, internet connection and equipment is all working nicely. If necessary, he’ll replace or upgrade your existing modem/router with a business grade model. One-off installation charges are £49, if we already have a network connection in your office, or £99 if we don’t.

Your installation in greater detail

If you’ve somewhere specific you’d like us to put your modem (this will need to be near a standard power supply), just let our engineer know. Also, if you have a LAN, the network socket or access port will need to be within reasonable distance of where the modem is to sit. Naturally, our engineer will check your internet access is working before leaving. Your email and domain name will be switched over after this if you’re moving from an existing supplier. Any existing phone numbers which you've asked to port over will also be done after the installation is complete. And there you have it.

The calling package

A built-in calling package provides unlimited calls to 0845, 0870, UK local, regional and national destinations, together with landlines in Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Russia and USA.

Calls to these destinations are unmetered for the first 60 minutes, so to avoid charges simply redial before the hour’s up - otherwise, a pence-per-minute charge will apply. A two pence per call connection fee applies to all unmetered calls. Calls to mobiles are chargeable.

Existing Inbound numbers (e.g. 0845, 0870)

Where you have any existing arrangements for Inbound Telephone numbers (e.g. 0845, 0870 type numbers) which you want to keep, you’ll need to let us know so we can port them over. We’ll then complete the paperwork for you and liaise with your existing supplier to arrange for your numbers to be switched over on a day and time that suits you.

The benefits of a business email and domain name

Business email addresses and a Company domain name (based on your business name) e.g. john.smith@example.co.uk give you a truly professional profile.

Keep your existing phone numbers

Don’t lose that number. If you wish to keep your numbers, just let us know and we’ll port them over.

Keep and transfer your existing website (or domain name)

Just let us know - our Business Support Team will talk you through it.

Keep your existing email addresses

If you wish to hang onto your existing email addresses - some customers do - then just tell our Business Support Team.

How about a fixed IP address?

There’s an option to take a fixed IP address if you’re on the 10Mb package, as an additional extra. You’d generally take this to do things like hosting your own web servers or running a VPN. In certain instances where network engineering is required, the IP address may change. We’ll always notify you in advance.

Your existing router

If you already have a router, you can usually just plug this straight into the new cable modem. If you have an ADSL modem/router, we’ll replace this with a cable modem/router as part of the installation.

Your IP address

Unfortunately, it’s not possible to port another IP address (this applies when you move to any new supplier). A new one will be issued to you based on your requirements. Just let us know and we’ll talk you through the options.

Okay, so what are the benefits of fibre-optic broadband?

You’re more likely to get the advertised speeds - Virgin Media Business uses 21st-Century fibre optic cable to deliver broadband, not last-century copper wires, (sometimes the last few metres may be a coaxial depending on the location of the premises being supplied).. So our advertised speeds are a lot closer to what you can expect.

• Reliability - there’s also virtually no 'crosstalk' interference between cables, so connections are more reliable and you're less likely to see users being 'dropped' from the internet.
  
• Save time - being able to download large media files as part of your business, or send high volumes of emails is always great. For example, a 5Mb PowerPoint presentation would typically take four seconds to download (10Mb package) or two seconds (20Mb package). Over the course of a day, this may not seem very much, but over several months this can add up to a lot of time (and money).
  
• Fibre optic is future proof - as a business user, you’ll no doubt already be using the internet a lot, and you'll probably want to do more in the future. The great news is that our network is so advanced that, regardless of how the internet changes, your business will always be ready for anything.

Managing traffic fairly

We want everyone to enjoy their Virgin Media Business Broadband, that’s why we manage our traffic so that a minority don't ‘hog’ a large part of our bandwidth, and make speeds slower for everyone else. This means that we sometimes moderate speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount. Most broadband providers manage traffic in a similar way - it helps keep things fair (and fast) for everybody.

Over 95% of our Customers are unaffected by traffic management, since we only look at traffic from the top 5% of users every day. We're constantly reviewing our Traffic Management policy to ensure it benefits as many customers as possible.

* Subject to acceptable usage policy

** Where the domain name is available

***Extra charges may apply

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

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Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Overview