Business Broadband

High speed business broadband at a low price

	Our super fast fibre optic broadband network is capable of downloading high quality music files of about 5Mb in 9 seconds over a 10Mb connection and 4 seconds over a 20Mb. Of course, there are areas out of our control when you connect to the internet but we still know our performance is award winning.
	Help is always on hand - a 24/7 FreePhone (0800) number gets you through to our dedicated Business Support Team, reassuringly based here in the UK.
	You’ll get up to five email addresses and a company domain name (based on your business name) with storage of up to 60Mb.
	If necessary, we’ll replace/upgrade your existing modem or router with a business modem, allowing your PCs to use the internet with ease.
	One of our friendly engineers will install and set up your phone, internet connection and any supplied equipment. How easy is that?
	Go wireless with internet access anywhere on your premises.

An optional business phone line is included in the price. We also offer business broadband, phone and unlimited calling packages, starting from £39 per month. For more information, check out our Business Broadband, Phone & Calls pages.

Not in a Virgin Media Business cabled area?

No worries. We provide two types of Business Broadband: ADSL and cable. ADSL broadband comes over your phone line, while cable broadband uses fibre optic cable. So we can give you a top-class broadband service, wherever you happen to be located.

Currently with another supplier?

No problem. Just call or email and we’ll take care of the rest. We’ll aim to minimise any downtime during the changeover. And if you’re ‘migrating’ from another supplier, we’ll liaise with them on your behalf. One thing, though, you may need to obtain certain authorisation codes first. One call does it.

How about support?

We’re as good as our word. And we won’t charge you for help. You’ll have a FreePhone (0800) number to call our dedicated Business Support Team 24/7, 365 days a year. What’s more, there’ll be a two-hour response to your call with an aim to fix it within 24 hours. And we’ll always keep you in the loop, so you aren’t left guessing.

Accurate speeds?

Well, broadband speeds can wobble at times, depending on things like the computer’s spec and website load. But, everything else aside, our network uses fibre optic cable to enable award winning broadband performance, not last century copper wires. So our advertised speeds are a lot closer to what you can expect. Ask Ofcom: they recently published a review showing our average download speed of up to 10Mb broadband as almost double the UK average. We’re doubly proud of that.

Broadband speeds

According to Ofcom's latest report on broadband speeds, Virgin Media Business delivers more than any other major ISP.

Need even more speed?

Managed Internet Access offers speeds from 2Mb to 1Gb* - ensuring super fast, always-on access for your business-critical systems and applications.

* Subject to acceptable usage policy

** Where the domain name is available

***Extra charges may apply

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Features & benefits

Business Broadband

High speed business broadband at a low price

Pricing

Monthly rental for our cable Business Broadband is £30 for up to 4Mb, £40 for up to 10Mb and £50 for up to 20Mb. And even if you’re not able to get cable, we can connect you using ADSL. Just call us.

Installation

Our engineer will survey your premises and install the chosen package, (except where you choose an ADSL ‘wires only’ self-install option*), providing both business phone and business broadband services. And that’s it.

Features

• Email, web hosting and domains - business email addresses for communication, web space and domain name give you a professional profile and presence.
• Choice of bandwidths - downstream Cable Broadband Speeds up to 4Mb - 20Mb, upstream Cable Broadband Speeds up to 512 kb - 1024 kb.
• Associated services - up to five email address, up to 60Mb web space, one domain name, optional fixed IP address (4 and 10MB only), so that you can run applications that require external access. Need more mailboxes in the future? They’re available as an additional cost option. What’s more, we’ll scan every inbound email for viruses (we knew you’d love that).
• Additional equipment – self install Netgear wireless routers and PC cards (additional cost option).
• Single invoice - for a single site per line across all our phone, broadband, associated services and equipment.
• Domain Name registration and hosting** - We’ll register domain names for you. And existing domains can easily be transferred from your current provider.

Benefits

• Fast, reliable and cost effective Internet connectivity - ADSL and Cable Broadband is delivered with a voice line for a single solution from one telecom supplier.
  
• 'Always-on' connection - no usage restrictions or caps***.
  
• Broad coverage - nationally available broadband service.
  
• Expert 24/7 customer support – that’s what they’re there for.

Other Options

Hosted MS Exchange with Outlook (only available within certain franchise areas) - staff can enjoy access to shared information held centrally, such as email, contacts, calendar, tasks and files, with incoming and outgoing emails being scanned for viruses at the mailbox and the gateway. You’ll be happy to know that you can also benefit from our secure online backup and restore facility, if required, just in case a PC develops a fault or is stolen. You can also enjoy remote access to Outlook with any ISP.

Wireless Equipment

For self-installed ADSL, single user Cable Broadband, or where you want to change your maintained modem/router to a wireless service, additional equipment is available. This Netgear equipment will enable you to set up a wireless connection for your broadband service. Here are your options:

• Netgear Rangemax wireless Modem Router
• Netgear Rangemax wireless access point (for use with an existing router)
• Netgear Rangemax wireless laptop PC card
• Netgear Rangemax wireless PCI adapter (for connecting to internal PCI slots)

Business Phone Lines

• Call divert  - allows you to divert a call to another number (eg your mobile).
• Call waiting - if busy on the phone, you’ll be notified when another caller is trying to get through. You’ll also have Reminder call.
• Reminder call - this allows the caller to set up the phone to ring them as a reminder, at a pre-determined time.
• Caller display - this shows the caller’s number on the display screen before you answer.
• Anonymous call reject - this allows you to block calls from withheld numbers.
• Call back when free - calls you back as soon as a constantly engaged line hangs up.
• Voicemail - as you’d expect, records and stores messages when you’re away or on the phone. Call barring enables you to bar certain types of calls such as premium rate services, international calls, even mobiles.
• Call barring - this enables you to bar certain types of calls - typically premium rate services, international calls, or even mobiles.
• Withhold number - allows you to permanently prevent your number from being revealed. For a call-by-call basis, just enter the standard 141 before dialling.

* The customer line is activated for ADSL and it’s up to the customer to purchase the ADSL Micro-filter and Modem/Router

* Subject to our acceptable usage policy

*** Where the domain name is available

****Extra charges may apply

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Detailed Info

Business Broadband

High speed business broadband at a low price

How quick is a quick installation?

Pretty quick, actually. Once you’ve placed your order, our Business Support Team will contact you within 24 hours (Monday to Friday) to confirm any details and arrange an installation whenever’s convenient for you - during working hours, of course. Our average installation time is 15 working days (subject to survey), although it usually all happens quicker if services have previously been provided at your premises.

What exactly does installation involve?

Installation involves an on-site engineer to install your telephone, internet connection and equipment. If necessary, he’ll replace or upgrade your existing modem/router with a business grade model. One-off installation charges are £49 (if we already have a network connection in your office) or £99 (if we don’t).

Your installation in greater detail

If you’ve somewhere specific you’d like us to put your modem (this will need to be near a standard power supply), just let our engineer know. Also, if you have a LAN, the network socket or access port will need to be within reasonable distance of where the modem is to sit. Naturally, our engineer will check your internet access is working before leaving. Your email and domain name will be switched over after this if you’re moving from an existing supplier. Any existing phone number(s) which you have asked to port over will also be done after the installation is complete. And there you have it.

The benefits of a business email and domain name

Business email addresses and a Company domain name (based on your business name) e.g. john.smith@virginmb.co.uk give you a truly professional profile.

Keep your existing phone numbers

Don’t lose the number that so many customers and suppliers know you by. If you wish to keep your numbers, just let us know and we’ll move them over.

Keep and transfer your existing website (or domain name)

Just let us know - our Business Support Team will talk you through it.

Keep your existing email addresses

Just let us know - our Business Support Team will talk you through it (they’re a helpful bunch).

How about a fixed IP address?

If you’re on the 10Mb package, then you can take a fixed IP address as an additional extra. You’d generally take this to host your own web servers or run a VPN. In certain instances where network engineering is required, the IP address may change. We’ll always notify you in advance.

Your existing router

If you already have a router, you can usually just plug this straight into the new cable modem. If you have an ADSL modem/router, we’ll replace this with a cable modem/router as part of the installation.

Your IP address

Unfortunately, it’s not possible to port another IP address (this applies when you move to any new supplier). A new one will be issued to you based on your requirements. Just let us know and we’ll talk you through the options.

Okay, so what are the benefits of fibre-optic broadband?

• You are more likely to get the advertised speeds – Virgin Media Business uses 21st-Century fibre optic cable to deliver broadband, not last-century copper wires. So our advertised speeds are a lot closer to what you can expect. As the latest Ofcom study shows, we offer typically twice the download speed, so you’re sure to find our speeds pretty fast indeed.
  
• Reliability – there is also virtually no 'crosstalk' interference between cables, so connections are more reliable and you’re less likely to see users being 'dropped' from the internet. That way, no one gets cross.
  
• Save time – being able to download large media files as part of your business, or send high volumes of emails is always great. For example, a 5Mb PowerPoint presentation would typically take four seconds to download (10Mb package) or two seconds (20Mb package). Over the course of a day, this may not seem very much, but over several months this can add up to a lot of time (and money).
  
• Fibre optic is future proof – as a business user, you’ll no doubt already be using the internet a lot, and you'll probably want to do more in the future. The great news is that our network is so advanced, regardless of how the internet changes, your business will always be ready for anything.

Managing traffic fairly

We want everyone to enjoy their Virgin Media Business Broadband, that’s why we manage our traffic so that a minority don't ‘hog’ a large part of our bandwidth, and make speeds slower for everyone else. This means that we sometimes moderate speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount. Most broadband providers manage traffic in a similar way - it helps keep things fair (and fast) for everybody.

Over 95% of our Customers are unaffected by traffic management, since we only look at traffic from the top 5% of users every day. We're constantly reviewing our Traffic Management policy to ensure it benefits as many customers as possible.

* Subject to acceptable usage policy

** Where the domain name is available

***Extra charges may apply

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Related Products

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High speed & business broadband at a low price

Business Phone Lines

Want to stay constantly in touch with your customers? Then think Business Phones Lines. Because whether you want to speak to them, email them or fax them, our Business Phone Lines do it all at a great low price.

Business Phone Lines

Leased Lines

Leased Lines are ‘the business’ for dedicated, always-on, fixed bandwidth connectivity between two points, to transport data, internet or voice traffic. So for faster, high quality leased line connections (from 2Mb to 155Mb and upwards) at a really low cost, just get in touch.

Leased Lines

Managed Internet Access

In business communications, faster is always better. Check out our fully managed, symmetric (very high speed in both directions) and uncontended service (bandwidth reserved exclusively for your business). Kiss slow goodbye.

Managed Internet Access

Got a question? Ready to order?
Call us on 0800 69 49 596

We're here Monday to Friday from 9.00 to 5.00 so give us a call.

Overview