The Billing Portal
An integrated approach to online billing
Let’s face it, paper-free online billing makes
better sense for everyone. Less paperwork for you, less
waste for the environment. But with our Billing Portal we’ve
gone one step further. Now, you can view and analyse every
aspect of your services online. It’s seamless, secure and
totally interactive. Even better, if you’re a disk bill
customer it’s available at no extra charge.
What's a disk bill?
Instead of a traditional paper bill, a disk
bill gives you everything on a disk. So, as well as the usage
information you’d expect, we can also include:
- A PDF summary of the paper bill
- A CSV file containing itemised call records
and charges
- At-a-glance summary reports showing average
calls per day, hourly usage, destination analysis, top 25
international destinations called, total cost distribution by call
cost and invoice summary by cost centres.
On top of all that, disk bills also contain
information on voice usage charges, one-off charges and monthly
rental features for things like leased lines, IPVPN and
broadband. Every bit of information you could possibly
need.
How do I get access to the Portal?
Contact your Virgin Media Business Account
Manager or call Business Customer Services and they’ll sign
you up on the spot.
Once your disk bill has been set up you can
register for free access to the Billing Portal. We’ll then
email you every time there’s a new invoice or report to view
online. All you do is log on and view or print your invoices
or any reports you might need.
An easier way to keep track of all your
calls
With the Billing Portal you can do more than
view and analyse all the invoices you receive on your disk bill
online. You can also download your call details to check
through later, helping you to:
- identify non-business and fraudulent calls
- attribute call charges to individual cost centres
- identify call patterns that highlight the opportunity for more
cost savings
- manage call costs
- report month-on-month and year-on-year trends.
You’ll also have the flexibility to analyse
your call data in lots of other different ways. For
example:
Cost centre reporting
Do you already have cost centres set up in
your organisation? Then you’re all set for cost centre
reporting. The Billing Portal lets you allocate items of your
bill to different cost centre codes. That way you can keep an
eye on what’s being spent in each department or office and act on
it.
Daily call data records (CDRs)
You can arrange to have all your CDRs
presented day by day. Then you can more closely monitor
unusual usage and, if you’re a telephony reseller, use the
information to onward bill your customers.
Download data the way you want it
The Billing Portal lets you store the items on
your bill in three different ways:
- PDF – a summary of your paper bill
- CSV – save your bill in .csv format. You
can then save it in Microsoft Excel to read or analyse the data
anytime you need to
- XML – lets you work with XML and allocate
charges directly into your ERP system. Great for reducing
staff overheads.
Bill analysis
The Billing Portal’s Call Analyser Tool lets
you spot any areas of unusual cost and usage. You can set up
standard management reports (see below) and filters to take a long,
hard look at any frequently called numbers, expensive calls, and
even specific types of call like mobile, international and premium
numbers. Armed with that, you can more easily keep tabs on
who’s calling who, where and when, and how much it’s costing!
Even better, once you’ve created those reports you can save them
and immediately run similar reports later.
Support when you need it
Naturally, you can count on our full support
as soon as you’re signed up to the Billing Portal. However,
we’re also there for you right now contact us on 0800 052 0800 or
speak to Account Manager and Service Manager
They’ll talk you through all the ins and outs of the service
any time you like.
See your complete bill history online
Once you’ve got your Billing Portal up and
running you can view your old bills online and download them,
too. In month one you’ll have access to one month’s
data. In month two you can see two months’ worth…and so
on. Eventually you’ll have a rolling 13 months of data at
your fingertips, so you can easily compare each month’s usage and
costs.
Monthly Standard Management Reports. Helping you
manage better.
Each month we’ll produce a standard set of
reports. They’ll help you get a better overview and
understanding of the costs, usage and profile of the services you
subscribe to. This means that, with just one click of the
mouse, you can call up:
- average calls per day
- hourly usage
- destination analysis
- top 25 Called International Destinations
- total cost distribution by call cost
- invoice summary by cost centres.
