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Centrex

Managed PBX Services

Overview

Looking for a fully managed telephony service to install into new premises or to replace your existing system, with minimal or no capital expenditure?

Centrex is a cost-effective voice solution, offering a flexible and scalable alternative to a premise-based voice system (Private Automatic Branch Exchange - PABX or PBX).

THE ADVANTAGES OF CENTREX

Centrex provides you with switchboard capabilities managed from our telephone exchange. This means you avoid all the day-to-day hassle and costs of managing the system yourself - and no equipment is needed.

In fact, there are many advantages to Centrex over a traditional PBX solution, including:

•    Cost-effective set-up – using our central exchange removes any capital expenditure and ongoing costs associated with PBX maintenance contracts. Centrex is also compatible with standard BABT approved analogue handsets, so you can use your existing handsets.

•    Competitive pricing – choose a call plan to suit the size and needs of your business.

•    Unlimited growth – you’ll have total flexibility. When new people join or teams merge, additional lines can be made available simply by contacting your Account Manager.

•    Connect multiple sites – Centrex supports desk-to-desk dialling and feature interactions across sites within a local group. And virtual private networking can be established across multiple locations. There’s no need to rent the expensive private circuit links – it’s all included in the line-rental tariff.

•    Keep your existing numbers – it’s easy to move existing numbers to our service without any disruption to your business.

•    Flexible and feature-rich – Centrex allows direct dialling in and out, call transfer, call hold and a range of executive business features that can be customised for  departmental or individual user requirements.

•    Fully managed – we monitor the Centrex network 24/7, 365 days a year at no additional cost to you, delivering enhanced service reliability.

•    Ongoing support – a dedicate Solutions and Training Consultant will manage your pre- and post-sales training and service change requirements.

·         Cost-effective set-up – using our central exchange removes any capital expenditure and ongoing costs associated with PBX maintenance contracts. Centrex is also compatible with standard BABT approved analogue handsets, so you can use your existing handsets.

 

·         Competitive pricing – choose a call plan to suit the size and needs of your business.

 

·         Unlimited growth – you’ll have total flexibility. When new people join or teams merge, additional lines can be made available simply by contacting your Account Manager.

 

·         Connect multiple sites – Centrex supports desk-to-desk dialling and feature interactions across sites within a local group. And virtual private networking can be established across multiple locations. There’s no need to rent the expensive private circuit links – it’s all included in the line-rental tariff.

 

·         Keep your existing numbers  it’s easy to move existing numbers to our service without any disruption to your business.

 

·         Flexible and feature-rich – Centrex allows direct dialling in and out, call transfer, call hold and a range of executive business features that can be customised for  departmental or individual user requirements.

GET STARTED NO

·         Fully managed we monitor the Centrex network 24/7, 365 days a year at no additional cost to you, delivering enhanced service reliability.

 

·         Ongoing support – a dedicate Solutions and Training Consultant will manage your pre- and post-sales training and service change requirements.

Features

Centrex provides a range of dedicated business features designed to complement the call-handling efficiency of your organisation.

Here’s an example of some of the most popular features:

•    Direct dial services – every Centrex extension has its own directory number, allowing external users to bypass the switchboard and call direct. Centrex users experience no network constraints in obtaining a line to make external calls.

•    Convenience dialling – including speed dialling, call transfer, conference calling and call barring.

•    Efficient call handling – features such as call park, call hold, call divert and voicemail enable efficient call handling. Every user has a personal message box supporting personal greetings, message retrieval and message forwarding.

•    Call completion – during busy days, Centrex can help with features such as ring back when free, last-number redial and anonymous call reject.

•    Uniform call distribution** – a sophisticated call-handling service for effectively managing high volumes of incoming calls.

•    Enquiry call – place an incoming call on hold and then make an enquiry call to another extension before returning to your held call.

•    Call pick-up – key in the extension of a ringing phone and pick it up from anywhere in the office.

•    Auto attendant** – automated and efficient front-end call-handling service.

•    Hunting – searches for a free line within a user-defined group ensuring every call is answered.


Centrex is available within our franchise areas.

** Chargeable service and subject to geographical location.

Detailed Info

THE CENTRAL EXCHANGE

We deliver our Centrex service from the Public Switched Telephony Network (PSTN) via our fibre-optic network.

With the exception of desktop equipment, you don't need Customer Premise Equipment (CPE), as we supply and manage the service direct from the Local Exchange (LE).

Each Centrex extension has a direct line terminating at the Central Exchange. The Central Exchange is partitioned into any number of private Centrex customer groups, each completely secure from the other.

Software levels within each exchange support a full suite of Centrex business features.

Each feature you select will be pre-programmed against each direct line or group of lines ordered and tailored to work with your individual or departmental requirements.

CONTENTION RATIO

Centrex benefits from a 1:1 contention that eliminates any capacity constraints around incoming and outgoing call scenarios.

This means that there's no need to undertake detailed traffic analysis to justify the cost of expensive trunk capacity.

NETWORKING

As well as offering unprecedented networking capabilities, Centrex provides many key benefits over a PBX.

For example, it's easy to incorporate multiple company locations into one common platform. What's more, remote locations and even existing PBXs can be connected to the Centrex service. And it can also support a hybrid solution by integrating a nominated site into a Virtual Private Network (VPN) using Digital Private Network Signalling System (DPNSS).

IMPLEMENTATION

Our experts will ensure that your Centrex service is installed with minimum disruption to your organisation.

Our team of specialists will identify your current and future requirements and design a solution tailored to your needs. The operational division will then steer the agreed design from inception to completion with a full and/or phased install, according to your timescales.

You'll also have a dedicated training officer to ensure all immediate and ongoing training requirements are fulfilled.