THE CENTRAL EXCHANGE
We deliver our Centrex service from the Public Switched Telephony Network (PSTN) via our fibre-optic network.
With the exception of desktop equipment, you don't need Customer Premise Equipment (CPE), as we supply and manage the service direct from the Local Exchange (LE).
Each Centrex extension has a direct line terminating at the Central Exchange. The Central Exchange is partitioned into any number of private Centrex customer groups, each completely secure from the other.
Software levels within each exchange support a full suite of Centrex business features.
Each feature you select will be pre-programmed against each direct line or group of lines ordered and tailored to work with your individual or departmental requirements.
Centrex benefits from a 1:1 contention that eliminates any capacity constraints around incoming and outgoing call scenarios.
This means that there's no need to undertake detailed traffic analysis to justify the cost of expensive trunk capacity.
As well as offering unprecedented networking capabilities, Centrex provides many key benefits over a PBX.
For example, it's easy to incorporate multiple company locations into one common platform. What's more, remote locations and even existing PBXs can be connected to the Centrex service. And it can also support a hybrid solution by integrating a nominated site into a Virtual Private Network (VPN) using Digital Private Network Signalling System (DPNSS).
Our experts will ensure that your Centrex service is installed with minimum disruption to your organisation.
Our team of specialists will identify your current and future requirements and design a solution tailored to your needs. The operational division will then steer the agreed design from inception to completion with a full and/or phased install, according to your timescales.
You'll also have a dedicated training officer to ensure all immediate and ongoing training requirements are fulfilled.