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You talk, we listen… then deliver

From start to finish, we’ll bring the personal touch. And once we do finish, we won’t forget about you. We’re always on the end of a phone.

Here’s what we can do for you:

Project management

Our professional project management team have years of experience in delivering large and complex projects, and are supported by a Project Management Methodology (PMM). That means we can easily adapt to each customer’s specific requirements.

We’ll assign a dedicated project manager who’ll work with you to ensure that your specific needs are understood and incorporated into a detailed project plan. You’ll have all the info you need to run your business, as well as understand project progress through regular reporting and monitoring.

You’ll be up and running in next to no time.

Service management

Business Service Management is the department responsible for:

  • building and maintaining our service relationship with you
  • ensuring that our contractual obligations and service levels are met and that we deliver, or exceed, your expectations
  • acting as your ambassador within Virgin Media Business, representing your voice, listening to your needs and ensuring that any problems and incidents are resolved quickly and smoothly
  • enforcing your Service Level Agreement (SLA) with us - and ensuring that we stick to it.

Our approach is based on the rigorous methodologies mandated by ITIL® (the IT Infrastructure Library), the internationally recognised standard for IT service management. It provides a cohesive set of best practice, drawn from the public and private sectors internationally. It also ensures that we remain pro-active, letting us effectively monitor, manage and measure the services we deliver to you.

Solutions training consultancy

Our in-house Solutions & Training Consultants (STCs) are on hand to give you the support and training you need to get the most out of such solutions as Centrex, Inbound Call Management, IPVPN and IP Multimedia. Working alongside our service managers, the solutions training team combine excellent technical knowledge and practical experience, along with a supportive and enthusiastic approach to training. Feedback from our customers, on both the calibre of our consultants and the value of the new skills they’ve learned, has been tremendously positive.


Got a question? Call us on 0800 073 1741