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Managed PBX Services

Looking for a fully managed telephony service to install into new premises or to replace or enhance your existing system, with minimal or no capital expenditure? If so, then Centrex has got your name on it.

What is Centrex?

Put simply, it’s a cost effective, fully managed business voice solution offering a flexible and scalable alternative to a premise-based voice system (private automatic branch exchange - PABX). Essentially, Centrex provides you with a switchboard capability that’s actually managed from our telephone exchange, meaning that you avoid all the day-to-day hassle and costs of managing the phone system yourself. That’ll be a weight off your shoulders.

You’ll find that we offer a variety of call plans at competitive prices to suit the size and needs of your business. It’s also easy to move any existing telephone numbers over to our service, without any disruption to your business.

Let’s talk.

Key features

• No equipment needed - we handle the switch for you.
• Cost-effective features included in the line rental.
• No maintenance costs.
• Centrex allows direct dialling in and out, call transfer, call hold and more.
• Cost effective - using our central exchange does away with capital expenditure and ongoing costs associated with PBX maintenance contracts.
• Fully managed - we monitor the Centrex network 24 hours a day, 365 days a year at no additional cost to you.

Got a question? Call us on 0800 953 0180

Managed PBX Services

It’s time to hang up on your old system.

Features

Centrex is packed with a range of dedicated business features, especially designed to complement the call handling efficiency of your organisation. Here’s just a few of the most popular features:

• Direct dial services -  every Centrex extension has its own unique directory number, which allows external users to bypass switchboard operators and to call a member of your team direct. In addition, it means that each Centrex user doesn’t experience any network constraints in obtaining a line to make external calls.
• Convenience dialling – you’ll love our other features designed to make life easier for you, such as speed dialling, call transfer, conference calling and call barring.
• Efficient call handling – with Centrex, we’ve gone the extra mile to ensure that calls can be handled as efficiently as possible, through features like call park, call hold, call divert and voicemail. Every user has a personal message box supporting personal greetings, message retrieval and message forwarding.
• Call completion – with business life becoming busier, it’s reassuring to know that Centrex can help out with such features as ring back when free, last number redial, and anonymous call reject.
• Uniform call distribution** - a sophisticated call handling service designed for departments needing to efficiently manage a high volume of incoming calls.
• Enquiry call - place an incoming call on hold and then make an enquiry call to another extension before returning to your held call.
• Call pick up - key in the extension of a ringing phone and pick it up from anywhere in the office.
• Auto attendant** - automated and efficient front-end call handling service.
• Hunting - searches for a free line within a user-defined group ensuring every call is answered.

Benefits

Centrex offers so many advantages over a traditional PABX solution. And here are some shining examples:

• Cost effective - utilisation of our central exchange removes the need for capital expenditure and ongoing costs associated with PABX maintenance contracts. Centrex is also compatible with standard BABT approved analogue handsets, which are widely available, so you can use your existing handsets.
• Fully managed - we monitor the Centrex network 24/7, 365 days a year at no additional cost to you, ensuring that you experience minimum systems outage, with the benefit of enhanced service reliability.
• Unlimited growth - no need to worry about network capacity issues or costly system upgrades with our Centrex solution. Additional lines can be made available, for example, when new people join, simply by phoning your account manager.
• Multiple locations - desk-to-desk dialling and feature interaction supported across all sites within a local group, while virtual private networking can be established across multiple locations. And you won’t have to rent the expensive private circuit links, often needed with a PABX network, as the complete costs associated with providing a Centrex private network are included within your Centrex line rental tariff.
• Future proofing - users are protected against their network investment becoming obsolete, as we continue to invest in the latest technology, through to IP Multimedia applications.
• Ongoing Support - you’ll be allocated a Solutions and Training Consultant to manage your pre and post sales training or service change requirements.
• Flexible and feature rich - a range of executive business features that can be customised to departmental or individual user requirements. As your organisation grows or call handling needs change, Centrex can be reconfigured to change with you.

It’s time you gave us a call.

Centrex is available within our franchise areas.

**Chargeable service and subject to geographical location

Got a question? Call us on 0800 953 0180

Managed PBX Services

The Central Exchange

We deliver our Centrex service from the Public Switched Telephony Network (PSTN) via our fibre optic network. With the exception of desktop equipment, you don’t need customer premise equipment (CPE), as we supply and manage the service direct from the Local Exchange (LE). Each individual Centrex extension is a direct line terminating at the Central Exchange. The Central Exchange is partitioned into any number of private Centrex customer groups, each completely secure from the other. Software levels within each exchange support a full suite of Centrex business features. Each feature that you select will be pre-programmed against each direct line or group of lines ordered and tailored to work in line with your individual or departmental requirements.

Contention Ratio

Centrex benefits from a 1:1 contention that eliminates any capacity constraints around incoming and outgoing call scenarios. This means that there’s no need to undertake detailed traffic analysis to justify the cost of expensive trunk capacity.

Networking

As well as offering unprecedented networking capabilities, Centrex provides many key benefits over a PABX. For example, it’s easy to incorporate multiple company locations into one common platform. What’s more, remote locations and even existing PABXs can be connected to the Centrex service. And it can also support a hybrid solution by integrating a nominated site into a Virtual Private Network (VPN) using Digital Private Network Signalling System (DPNSS).

Implementation

Our friendly experts will ensure that your Centrex service is installed with minimum disruption to your organisation. To begin with, our sales specialists, supported by our highly skilled business solution consultants, will identify your current and future requirements and design a solution tailored to your needs. The operational support divisions steer the agreed design from inception to completion with a full and/or phased install programme, according to your timescales. We also allocate a dedicated training officer to ensure all immediate and ongoing training requirements are fulfilled.

Downloads

• Centrex datasheet

Got a question? Call us on 0800 953 0180

Managed PBX Services

Customer Contact Solutions

If you demand the best from your inbound voice traffic, then our Customer Contact Solutions is just the ticket. Simply enhances the productivity and effectiveness of your inbound call traffic.

Customer Call Manager

Directory Enquiries

Need a number? Wherever it is, it’s easy to search for it using our service.

Directory Enquiries

Got a question? Call us on 0800 953 0180