Managed PBX Services
The Central Exchange
We deliver our Centrex service from the Public Switched Telephony Network (PSTN) via our fibre optic network. With the exception of desktop equipment, you don’t need customer premise equipment (CPE), as we supply and manage the service direct from the Local Exchange (LE). Each individual Centrex extension is a direct line terminating at the Central Exchange. The Central Exchange is partitioned into any number of private Centrex customer groups, each completely secure from the other. Software levels within each exchange support a full suite of Centrex business features. Each feature that you select will be pre-programmed against each direct line or group of lines ordered and tailored to work in line with your individual or departmental requirements.
Contention Ratio
Centrex benefits from a 1:1 contention that eliminates any capacity constraints around incoming and outgoing call scenarios. This means that there’s no need to undertake detailed traffic analysis to justify the cost of expensive trunk capacity.
Networking
As well as offering unprecedented networking capabilities, Centrex provides many key benefits over a PABX. For example, it’s easy to incorporate multiple company locations into one common platform. What’s more, remote locations and even existing PABXs can be connected to the Centrex service. And it can also support a hybrid solution by integrating a nominated site into a Virtual Private Network (VPN) using Digital Private Network Signalling System (DPNSS).
Implementation
Our friendly experts will ensure that your Centrex service is installed with minimum disruption to your organisation. To begin with, our sales specialists, supported by our highly skilled business solution consultants, will identify your current and future requirements and design a solution tailored to your needs. The operational support divisions steer the agreed design from inception to completion with a full and/or phased install programme, according to your timescales. We also allocate a dedicated training officer to ensure all immediate and ongoing training requirements are fulfilled.
IP Telephony options
With IP Multimedia from us, you can introduce multimedia communications gradually across your network. IP Multimedia can be used with:
- Your existing PBX
- Network hosted (Centrex) services
- Existing analogue phones and equipment.
We’ve loads of experience in managing change in communications, so before implementing IP Multimedia, our network design teams will work with you to specify your requirements and prepare your network.
IP Multimedia is a fully-managed service, allowing your IT staff to concentrate on other stuff. It operates over our national IP Network, monitored 24/7, and you only need to lease the functionality or capacity that your business demands.
We’ve developed a range of packages that deliver basic and advanced features and services on different terminal platforms, depending on your day-to-day needs. These include options for office-based staff, those requiring mobile communications or remote access and even specialised workers such as call centre personnel. Enhanced voice capabilities can be accessed either through feature codes on analogue handsets or feature keys on IP telephones and soft phones. And here are the packages:
Multimedia
A package of powerful communication tools that brings voice and data together, integrating your telephone with your PC, over a single network. We can offer your business a vast range of multimedia services and features that can enhance productivity and efficiency, as well as communication between your people, wherever they’re working.
- Multimedia PC Client – a Microsoft® Windows®-based application that enables advanced IP Telephony features, many of which are unavailable to traditional Private Automated Branch eXchange (PABX) extensions.
- Collaborative Services – lets your people share files, images and text in real time.
- Presence – dynamically communicates a user’s status and availability across the network, e.g. ‘on the phone’, ‘available’, ‘out of office’.
- Instant Messaging – business grade tool which enables real time text-based conversation between users.
- Call Logs – creates and maintains a log of outbound and received calls.
- Conferencing – instantaneous or scheduled audio or video conferencing, private ‘Meet Me’ conference bridge for multi-party video conference meetings.
- Video calling – from a user’s desktop.
- Telephony – - delivery of traditional voice services as well as Unified Messaging (Next Generation voicemail), personal and group directories, dynamic call handling and picture ID.
- Call screening and personalised routing – allows you to handle incoming calls in a variety of ways. For instance, you can divert certain calls; send calls to alternative numbers and even route by time of day, ensuring that calls are answered wherever you are.
IP Voice
IP Voice enhances traditional voice technology with timesaving features while allowing you to keep your existing systems in place. It provides all the benefits of IP telephony for organisations that don’t need multimedia applications like video calling and Instant Messaging, while giving access to timesaving features, including specialised functions required by call centre agents and supervisors.
Employees using their phones from a remote location can enjoy the same functionality as they would from their desk phone in the office. The exceptional flexibility of IP Voice can help to increase productivity, support business continuity and eliminate the need to relocate staff.
- Enhanced voice quality and reliability.
- Next generation telephony applications.
- Sophisticated call management options.
- Unified Messaging.
- Hot desking.
- Nomadic worker PC soft phone.
Centrex (IP)
The Centrex (IP) package is a network hosted telephony solution that gives you similar capabilities to premises-based equipment - which means there’s no need to buy, manage or upgrade hardware. Centrex (IP) provides an analogue phone line which can access features via * and # codes. In addition to Unified Messaging capability, you can benefit from:
- Convenience dialling – direct dial, call transfer, speed dialling
- Efficient call handling – call park, hold, divert, barring
- Time efficiency and call completion – ring back when free, last number redial, 1471, reminder calls
- Number display services - see who’s calling
- Unified Messaging - Next Generation voicemail
- Incoming Call Management. - exactly that.
Downloads
Got a question? Call us on 0800 953 0180
