Unity

We all want to be heard. That’s why you should take a good look at amplifying your productivity with Cisco Unity, an enterprise-ready voice and unified messaging platform. As part of a unified communications solution, Cisco Unity offers a reliable, secure, scalable, and full-featured voice and unified messaging platform. Its unified messaging with Microsoft Exchange or IBM Lotus Domino enables you to access email, voice, and fax messages from a single inbox anytime, anywhere, and on any supported device. Loud and very clear.

Features

• Anytime, Anywhere Collaboration: Including easy, intuitive access from a phone, as well as via an email client, web client, smart phone or other mobile device. With Cisco Unity you’re never out of touch and can respond faster to time-sensitive communications.
• A Flexible Platform: With the flexibility to integrate with multiple versions of Exchange and/or Domino, Cisco Unified Communications Manager and/or your legacy equipment, as well as your legacy voicemail platforms, network communications applications and clients, Cisco Unity offers the platform flexibility to seamlessly integrate with your current and future business systems.
• Security and Reliability: Secure messaging capabilities of Cisco Unity ensure that your critical business data remains secure and compliant with both internal and external regulations. With enterprise ready high availability capabilities and over 10 years of experience in large deployments, Unity gives you the reliability you need.

Cisco Unity Express

Reduce total cost of ownership with integrated voice messaging, greeting, and interactive voice response (IVR) services for SMEs or branch offices. Available on selected voice enabled integrated services routers, Cisco Unity Express provides you with:

• Affordable voice messaging and greeting services for increased customer service and rich employee communications.
• Intuitive telephone prompts and a web based interface for fast, convenient voicemail, auto attendant and interactive voice response (IVR) administration.
• Ability to view, sort, search, and play back voice messages using the display of a Cisco Unified IP Phone or your email client.
• Management of timecard data with the TimeCardView application.
• Scalability from six to 24 concurrent voicemail or auto attendant calls and 12 to 250 mailboxes.
• Deployment flexibility with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, and Cisco Unity and Cisco Unity Connection systems.
• Centrally manage voice services at branch locations.

Cisco Unity Connection

Cisco Unity Connection is a feature-rich voice messaging platform that enables users to access voice messages using Cisco Unified Personal Communicator and view, search, sort, and play messages on a Cisco Unified IP Phone display. Unity Connection also provides comprehensive automated attendant functions, including intelligent call routing and easily customisable call screen and message notification options.

Cisco Unity Connection's productivity enhancing features include:

• Customisable communications options that let you manage calls and messages to suit your needs.
• A natural, comprehensive speech activated user interface.
• Visual voicemail on a Cisco Unified IP Phone, Cisco Unified Personal Communicator, email client, or web browser, letting users prioritise messages at a glance and respond faster to callers.

Cisco Unified Presence

Cisco Unified Presence is a standards based platform that collects information from multiple sources about user availability and communications capabilities, to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications.

This scalable and easy-to-manage solution can help you:

• Increase productivity: Connect with colleagues on the first try by knowing their availability in advance on either Cisco Unified Personal Communicator or Cisco Unified IP Phone
• Enhance collaboration: Share availability information and instant messages with co-workers within your business or between businesses with Cisco Unified Personal Communicator.
• Streamline communications: View telephony status of co-workers from Cisco Unified Personal Communicator, IBM Lotus Sametime, or Microsoft Office Communicator, and simply click to call them through Cisco Unified Communications Manager.
• Presence-enabled business applications: Expose presence information and user communications capabilities in corporate web directories, point of sales applications, or customer relationship management systems through Cisco Unified Application Environment and standards-based APIs on Cisco Unified Presence.
• Improve first-call resolution and customer satisfaction: Allow subject matter experts anywhere in your enterprise to handle incoming customer calls with presence capabilities delivered with Cisco Unified Expert Advisor, Cisco Unified Presence, and Cisco Unified Personal Communicator.

Greater presence leads to better communication.

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