Contact Centre Solutions
Cisco Unified Contact Center Express
Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available.
And as if all that wasn’t enough, here are some more benefits:
- Simplifies business application integration
- Eases agent administration
- Increases agent flexibility
- Provides efficiency gains in network hosting
Intended for both formal and informal contact centres, this unified communications solution also delivers:
- Sophisticated call routing and comprehensive contact management.
- Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise.
- Workforce Optimisation, including Workforce Manager, Quality Manager and Advanced Quality Manager.
- Email management, chat, and web collaboration features.
- Easy-to-use administration features.
- Simplified installation, configuration, and application hosting.
The Cisco Unified Contact Center Express is a single-server, integrated ‘contact centre in a box’ that can also:
- Improve agent scalability
- Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting
Simply a more sophisticated way to go about your telephony.
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