Nottingham Building Society is driving forward its delivery of excellent customer service, by implementing a high-speed network from Virgin Media Business. The network will support the roll out of new customer service tools, as well as helping company growth through the quick and easy connection of new branches and office sites.
With speeds of up to 100Mbps, Nottingham Building Society staff will be able to quickly access and exchange customer information, enabling them to deliver day-to-day customer service at a faster rate. Nottingham Building Society also plans to roll out new tools, such as IP telephony, boosting staff interaction and collaboration.
Jack Cutts, Head of IT at Nottingham Building Society commented: “Nottingham Building Society’s business has been built on the delivery of great customer service. We have invested in this network because it allows us to grow as a company, whilst maintaining our high levels of service. With easier access to account information, we will now be able to turn around queries faster and provide a more personalised customer experience.”
Nottingham Building Society invested in an Internet Protocol Virtual Private Network (IPVPN) which provides them with easy and secure exchange of data across branch and office locations in Nottinghamshire, Derbyshire, Lincolnshire and South Yorkshire. Bandwidth available across the network can be increased as customer and business demand grows and new sites can easily be added.
“Without the ability to share and exchange information quickly and accurately, organisations are at risk of responding sluggishly to customer queries,” added David Armstrong, head of business markets for Virgin Media Business in the North. “To ensure they’re keeping one step ahead, companies must invest in technology that helps them meet customer expectations. As a business with customer service at the heart of what we do, we’re really pleased to be working with Nottingham Building Society to help them deliver on this ethos.”
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About Virgin Media Business
Virgin Media Business is the UK’s only telco with a nationwide fibre optic Next Generation Network. Launched in February 2010, the company aims to bring the Virgin philosophy to the business telecoms market. Providing innovative, high quality solutions built on brilliant customer service.
Virgin Media Business is the largest business-to-business brand in the Virgin group. With a strong product portfolio that includes its market leading Ethernet services. It uses its network asset in order to create bespoke tailored telecoms solutions for its customers. Employees are located at 40 offices across the UK, allowing Virgin Media Business to be closer to its customers in every sense.
Previously known as ntl:Telewest Business, organisations working with Virgin Media Business include London City Airport, Arqiva, Hampshire and Isle of Wight Partnership and South West Water.
About Virgin Media
With almost 10 million customers, Virgin Media is the UK's first quad-play provider of broadband, TV, phone and mobile.
The company is one of the largest residential broadband providers in the UK, using a unique fibre optic cable network to deliver next generation ultrafast internet access of up to 50Mb to just over half of all homes. Combined with a high speed ADSL service and mobile broadband products, Virgin Media is able to offer broadband internet access to virtually the entire country.
Virgin Media has the UK’s most advanced TV on demand service and is the only TV platform to carry BBC iPlayer. It is the second largest provider of pay TV, was the first to launch a high definition TV service and offers a high-specification, HD-ready V+ personal video recorder.
The company operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the largest fixed-line home phone providers in the country.
Virgin Media also owns Virgin Media Television (VMtv) which runs seven entertainment channels, including Virgin1, LIVING, Bravo and Challenge. VMtv is a 50 per cent joint partner with BBC Worldwide in UKTV, which consists of ten channels including Dave, G.O.L.D., Watch and Alibi.
With operations based entirely in the UK, Virgin Media Inc. is listed on the NASDAQ Stock Market (VMED) and the London Stock Exchange (VMED).
For more information, go to http://www.virginmedia.com/