There’s nothing quite like working with the country’s largest mutual life and pensions company. It’s an honour to swim along with one of the big fish in the financial pond.
Royal London has some impressive credentials with around 3.6 million customers, £35.5 billion funds under management and 2,800 employees spread across the UK and overseas. They needed a partner they could count on. So we were flattered when they asked us to be their communications provider.
We recommended, and then set up, a cost-effective IPVPN solution that could grow with their business. Now their network is reliable, always available and supports their disaster recovery capability. After all, their business depends on accessing highly sensitive and important financial information, from all parts of the organisation.
Not only is the new network secure but it also brings working methods to life by converging data, voice and video traffic. Ultimately, this Next Generation Network was designed to help the Group in their most important quest – to deliver longterm value to their customers. And it did.
After working together on this grandscale project, their clients have seen an improved delivery of customer services. That means better customer knowledge, faster responses and more complete financial solutions across the Group.
A new network for an established financial group
During our earliest meetings, the Group showed us a big checklist of requirements. Right at the top of that list was to enhance their disaster recovery capability. To do this, important data would need to be relocated between various offices throughout the UK and the Isle of Man. And this would require increased network capacity. Our next-generation solution would do all of this and a whole lot more. Soon after we shook hands, we got down to business and rolled out our high-capacity IPVPN across their business. And it wasn’t long before Royal London Group was able to tick off other items from the checklist too.
Making the customer king
Royal London Group eats, sleeps and drinks great customer service. For the Group this means giving speedier service while also providing financial solutions that make a real difference.
And since the installation of their new IPVPN, that’s exactly what they’re able to do. Their staff now have lightning-fast access to the information they need, when they need it. The result? Better customer service and happier clients.
Seizing the day
From day one, we knew the Group had high expectations of network reliability. For a company that helps so many people at all hours of the day, network downtime is an absolute nono. Our Service Level Agreement gives guaranteed reliability and performance. So they’re open for business when they need to be, serving more customers.
Protecting the customer
We've also helped them protect their customers’ personal information. When it comes to people’s finances, data security is always first in line for the Group. Since the installation, their staff now have a secure link to their central business systems. Now that’s true peace of mind.
Looking to the future
A pressing issue for the Group is planning for the future. As the financial market changes, Royal London Group needs to adapt with it. And so does their network – whether it’s adding new sites or increasing bandwidth. Their new IPVPN is ready to welcome change with open arms.
Counting the beans
In the past, the group’s internal phone bills had way too many zeros on the end. But because the new network is Internet Protocol-enabled, it can carry voice and video communications, as well as data. This means they can save money by running their IP Telephony over the network. So now, the internal calls are free.
Staying in touch
Last on the agenda was to beef up their internal communications processes. The Group’s ability to provide an efficient service to their customers relies heavily on their office-to-office connectivity. To save time and travel expenses, employees need to reach one another without leaving their offices. Video conferencing with enhanced image quality is just one example of how this is made possible. Their IPVPN has helped the Group make use of the most cutting-edge communication tools.
Being part of the Group
We’re their supporters. And like all true followers, our team is ready and waiting to get behind Royal London Group, should the need arise. From phone call consultations to on-site maintenance, we’re there for them. We do whatever we can to help keep their business ticking over smoothly.
Royal London Group case study