General Contact us Customer Services
Need a question answered? Just contact the team online by filling in the short form below.
If you'd prefer to talk to us, please call us on 0808 231 1991. Our opening hours are Monday to Friday 8am to 6pm.
All fields are required unless otherwise specified.
Please explain your issue in detail here. The more information you can provide, the better help we can offer.
If you have any attachments that illustrate your issue, upload them here e.g. screenshots, annotated copy of your bill etc.
Accepted formats: Word, PDF, Excel, JPEG, PNGTotal max size: 5MB
Please select the sector most appropriate to your organisation.
Your account number can be found in the top right hand corner of your invoice.
Please note the product selected will be subject to a notice period.
Please enter the name of the product/service you wish to disconnect, you can find this information on your latest invoice.
Subject to your Terms and Conditions.
Please enter the Circuit reference for this product. You can find this information on your latest invoice.
Please add any additional information that will help us with your disconnection request e.g. bandwidths.
Please enter the postcode for the A-end of the circuit. This information can be found either in the “Charges in detail” or “Rental charges” section of your invoice.
Please enter the postcode for the B-end of the circuit. This information can be found either in the “Charges in detail” or “Rental charges” section of your invoice.
Please enter the telephone number you wish to disconnect. This information can be found in the “Charges in detail” or “Rental charges” section of your invoice.
You have indicated that you need to disconnect 2 or more products.
1. Download our template (Excel spreadsheet) HERE
2. Consult our explanation of the info you need to providewithin the spreadsheet
3. Upload your completed template (Excel spreadsheet only, max size: 5MB)
This will help us improve our service in the future.