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Contact Customer Services

Got a general question or a request? Then you're in the right place. Simply complete the form below, following the on-screen prompts and we'll get back to you in the next 72 hours.To make sure we get your enquiry to the right department, please follow these handy hints:

Select the correct company sector 
Select the option that most closely matches your enquiry
Provide us with any additional info that you think may be useful – you can pop this information in the ‘free text’ box on the form.

We look forward to helping you.

If you have a fault with your service, please call us on 0800 052 0800.

All fields are required unless otherwise specified.

About your query

How can we help?

Please explain your issue in detail here. The more information you can provide, the better help we can offer.

Upload attachments

If you have any attachments that illustrate your issue, upload them here e.g. screenshots, annotated copy of your bill etc.

Accepted formats: Word, PDF, Excel, JPEG, PNG
Total max size: 5MB

About your organisation

About you

About the End user

Have you contacted us about this before?

Number of services to disconnect

Please note the product selected will be subject to a notice period.

Subject to your Terms and Conditions.

Please add any additional information that will help us with your disconnection request e.g. bandwidths.

You have indicated that you need to disconnect 2 or more products.

1. Download our template (Excel spreadsheet) HERE

2. Consult our explanation of the info you need to providewithin the spreadsheet

3. Upload your completed template (Excel spreadsheet only, max size: 5MB)

Is your service encrypted?

This will help us improve our service in the future.