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Contact Customer Services

Need a question answered? Just contact the team online by filling in the short form below.

If you'd prefer to talk to us, please call us on 0808 231 1991. Our opening hours are Monday to Friday 8am to 6pm.

All fields are required unless otherwise specified.

About your query

How can we help?

Please explain your issue in detail here. The more information you can provide, the better help we can offer.

Upload attachments

If you have any attachments that illustrate your issue, upload them here e.g. screenshots, annotated copy of your bill etc.

Accepted formats: Word, PDF, Excel, JPEG, PNG
Total max size: 5MB

About your organisation

About you

About the End user

Have you contacted us about this before?

Number of services to disconnect

Please note the product selected will be subject to a notice period.

Subject to your Terms and Conditions.

Please add any additional information that will help us with your disconnection request e.g. bandwidths.

You have indicated that you need to disconnect 2 or more products.

1. Download our template (Excel spreadsheet) HERE

2. Consult our explanation of the info you need to providewithin the spreadsheet

3. Upload your completed template (Excel spreadsheet only, max size: 5MB)

Please add any additional information that will help us with your disconnection request e.g. bandwidths.

Is your service encrypted?

This will help us improve our service in the future.