Do you know about Engage? It’s our 24/7 online account management portal that lets you manage all aspects of your service online. It’s free of charge to all our medium to large customers. Registering for the service is quick and easy. Here are just some of the benefits of Engage:
- Get quotes online – check serviceability and get pricing for our most popular data and internet products.
- Order services online – you can easily convert your quote to an order and the good news is that you only need to enter the information once (during the quote stage), avoiding duplication of effort.
- Track your order – see the latest update relating to your order and view previous updates. You can also export the information and share with your internal stakeholders.
- Safe & secure document sharing (ISO compliant) – your documents are stored securely online and in one place with version control so you’ll always see the latest version.
- Fault logging and tracking – should the worst happen, you can log your faulty service online. You can also add updates to the fault ticket via Engage, which will help our Fault Management team better diagnose and resolve the issue.
- Ceases – we know your needs change during your time with us and with Engage you can request to cease your service online and your Account team will be automatically informed.
- MyBill – our online billing portal gives you lots of reporting tools to manage your billing. You can even synchronise your login details with Engage, so that you only have to remember one!
Registration is simple and only takes a few minutes.
Larger businesses. Register now and follow the on-screen prompts.