- QWhats a disk bill
- A
Instead of a traditional paper bill, a disk bill gives you everything on a disk. So, as well as the usage information you’d expect, we can also include:
- A PDF summary of the paper bill
- A CSV file containing itemised call records and charges
- At-a-glance summary reports showing average calls per day, hourly usage, destination analysis, top 25 international destinations called, total cost distribution by call cost and invoice summary by cost centres.
On top of all that, disk bills also contain information on voice usage charges, one-off charges and monthly rental features for things like leased lines, IPVPN and broadband. Every bit of information you could possibly need.
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- QHow do I get access to the Portal?
- A
Contact your Virgin Media Business Account Manager or call Business Customer Services and they’ll sign you up on the spot.
Once your disk bill has been set up you can register for free access to the Billing Portal. We’ll then email you every time there’s a new invoice or report to view online. All you do is log on and view or print your invoices or any reports you might need.
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- QHow do I keep track of calls
- A
An easier way to keep track of all your calls
With the Billing Portal you can do more than view and analyse all the invoices you receive on your disk bill online. You can also download your call details to check through later, helping you to:
- identify non-business and fraudulent calls
- attribute call charges to individual cost centres
- identify call patterns that highlight the opportunity for more cost savings
- manage call costs
- report month-on-month and year-on-year trends.
You’ll also have the flexibility to analyse your call data in lots of other different ways.
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- QDaily call data records (CDRs)
- A
You can arrange to have all your CDRs presented day by day. Then you can more closely monitor unusual usage and, if you’re a telephony reseller, use the information to onward bill your customers.
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- QCost centre reporting
- A
Do you already have cost centres set up in your organisation? Then you’re all set for cost centre reporting. The Billing Portal lets you allocate items of your bill to different cost centre codes. That way you can keep an eye on what’s being spent in each department or office and act on it.
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- QDownload data the way you want it
- A
The Billing Portal lets you store the items on your bill in three different ways:
- PDF – a summary of your paper bill
- CSV – save your bill in .csv format. You can then save it in Microsoft Excel to read or analyse the data anytime you need to
- XML – lets you work with XML and allocate charges directly into your ERP system. Great for reducing staff overheads.
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- QBill analysis
- A
The Billing Portal’s Call Analyser Tool lets you spot any areas of unusual cost and usage. You can set up standard management reports (see below) and filters to take a long, hard look at any frequently called numbers, expensive calls, and even specific types of call like mobile, international and premium numbers. Armed with that, you can more easily keep tabs on who’s calling who, where and when, and how much it’s costing! Even better, once you’ve created those reports you can save them and immediately run similar reports later.
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- QSupport when you need it
- A
Naturally, you can count on our full support as soon as you’re signed up to the Billing Portal. However, we’re also there for you right now contact us on 0800 052 0800 or speak to Account Manager and Service Manager They’ll talk you through all the ins and outs of the service any time you like.
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- QView your complete bill history online
- A
Once you’ve got your Billing Portal up and running you can view your old bills online and download them, too. In month one you’ll have access to one month’s data. In month two you can see two months’ worth…and so on. Eventually you’ll have a rolling 13 months of data at your fingertips, so you can easily compare each month’s usage and costs.
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- QMonthly Standard Management Reports, helping you to manage better
- A
Each month we’ll produce a standard set of reports. They’ll help you get a better overview and understanding of the costs, usage and profile of the services you subscribe to. This means that, with just one click of the mouse, you can call up:
- average calls per day
- hourly usage
- destination analysis
- top 25 Called International Destinations
- total cost distribution by call cost
- invoice summary by cost centres.
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