In order to improve the service we provide to you we have made some improvements to the look of our invoices. The bill explainer below outlines the key changes.
Please note that the above bill explainer requires Acrobat Reader 8. If you don't have this, you can download the latest Adobe Acrobat Reader here.
Contact us
We hope this helps explain the changes to your invoices. If you have any questions or require further information, please contact our Customer Services or call us using the number shown on the back of your invoice.
Customer Bill Explainer - May 2008 customer mailing
In order to improve the service we provide to you we have made some improvements to the look of our invoices. The bill explainer below outlines the key changes.
Please note that the above bill explainer requires Acrobat Reader 8. If you don't have this, you can download the latest Adobe Acrobat Reader here.
Customers who received the May 2008 mailing regarding billing changes can find more information here or in the FAQs below.
Please note that these bills may not be an exact representation of your particular bill. We have highlighted information that is common to all customer bills.
Contact us
We hope this helps explain the changes to your invoices. If you have any questions or require further information, please contact our Customer Services or call us using the number shown on the back of your invoice.
2008 customer mailing FAQs
1. I am not sure why you have sent this letter?
We are upgrading our billing systems and as a result we are moving you from one system to another.
The new system means that your invoice(s) will look slightly different and you will have a new six digit account number.
2. Is my Direct Debit number changing?
Yes. However, there is nothing you need to do, as your Direct Debit Reference number will change automatically for you. Your new Direct Debit Reference number is enclosed with the letter we have sent you.
If you have multiple Direct Debit accounts, then you will still continue to keep these but you will simply have new reference numbers.
3. Will my service be impacted?
No – there will be no impact to the service that you receive.
4. Why have you made these changes?
We are consolidating our billing platforms, in order to improve our systems and our service to you.
5. Why have I received so many letters?
In order to clearly explain the various changes to you, we have split the letters depending on your payment type (i.e. if you do or don’t pay by Direct Debit), as the circumstances are slightly different.
6. When I call to book a fault do I quote a different account number?
Please quote your new account number(s) should you experience a fault. Your new account number(s) will be printed on your invoices from 6 June onwards. In the meantime though, please continue to use your existing account number.
7. Does this make any difference to any new services I wish to add to my account?
No.
8. Will my invoice look different?
Yes – your new account number will move to the top right hand corner of the invoice. Please remember to quote your new account number(s) in the event of a query on your invoice.
We have created a bill explainer to show you what your new invoice will look like and this can be found at www.ntltelewestbusiness.co.uk/billing.
Contact us
We hope this helps explain the changes to your invoices. If you have any questions or require further information, please contact our Customer Services or call us using the number shown on the back of your invoice.
