Billing & accounts
From 1 January 2010, any calls received on 0800 numbers originating from payphones will incur a 12 pence per minute charge in addition to the standard 0800 charge.
New enhancements for disk bill customers
From 21 January 2009 we made significant enhancements to our disk bills and daily rated online hosting capabilities. In addition to supplying you with your usual disk bill, we’re also able to offer access to our online Billing Portal, which is a secure and interactive online solution for viewing and analysing your invoices and statements.
Have a look here.
Customer Communications on Billing changes
Please note that the above bill explainers require Acrobat Reader 8. If you don't have this, you can download the latest Adobe Acrobat Reader here.
Customers who received the October 2008 mailing regarding billing changes can find more information here or in the FAQs below.
Contact us
We hope this helps explain the changes to your invoices. If you have any questions or require further information, please contact our Customer Services or call us using the number shown on the back of your invoice.
Bill improvements for data & telephony customers
We have also improved the look of our invoices for our data and telephony customers. Further information can be found by visiting the bill changes 2008 pages.
To view the bill explainers, you will need to have Adobe Acrobat Reader installed. Download Adobe Acrobat Reader.
Frequently asked questions are arranged in the following categories
