Disconnection of your cable TV service
Frequently Asked Questions (FAQs)
Why have I received a letter?
You are listed as having a cable TV service from Virgin Media Business (part of the Virgin Media Group).
Why are you disconnecting my cable TV service?
We have reviewed our Business TV product and a decision has been made to withdraw this service.
Can I buy my digital TV service from Virgin Media?
Unfortunately, no. This is because Virgin Media can only supply residential customers.
What do I need to do with my existing set-top box?
We will be writing to you shortly detailing what needs to be done.
Does this affect any of my other services with Virgin Media Business?
No – your other services remain unaffected by this change.
Where can I buy an alternative TV service from?
There are a number of suppliers available, please go to http://www.digitaluk.co.uk for more information about which are available in your area (by postcode). Please note that although Virgin Media appears on this website, this relates to provision of services to residential customers.
Can I buy Freeview service from Virgin Media Business?
No. However, Freeview boxes are widely available from many retail stores. For more information on Freeview and to check its availability in your area, go to http://www.freeview.co.uk/