Key customer information for you

From 27th July to 9th September, London is hosting the 2012 Games and we’ve been preparing for this exciting event by making sure that our services to you aren’t impacted too much in those locations where the Games will be held.

What we’re doing to prepare

We started making preparations some time ago to ensure things run as smooth as possible with the minimum of impact to our customers and our support teams will be ready to deal with any incidents in London areas. We’ve also got a dedicated project team and they’re busy planning and co-ordinating our preparations ahead of the big event, including working with these key third party partners and authorities:

• LOCOG (London Organising Committee of the Olympic Games and Paralympic Games
• ODA (The Olympic Delivery Authority)
• ClearWay – The TfL-led risk management project to help deliver the Olympic Route Network and the Olympic Transport Plan

Ahead of the Games, we’re doing a thorough inspection of our network along the routes used by the Games in London so if there are any problems, we can quickly identify and fixed them beforehand. We’re also checking out our processes in advance, including those with our partners, so we’re confident you’re in safe hands with us. We always prepare for the largest possible peak in traffic, with plenty of contingency, so we’re sure business customers on our network will generally be unaffected by the Games.

How the Games may affect you

ClearWay are responsible for keeping core roads clear during the Games and they’ve given a couple of dates you need to be aware of. From 1st March to 30th September 2012, no excavation work on the core Olympic Route Network, venue-specific route and the A501 can be carried out. Also, from 1st July to 9th September 2011, no excavation works on the Alternative Route Network, Training Route and some A and B roads and key bus routes are allowed.

Full details can be viewed on the London 2012 Web site.

If you have sites in London where you may be placing orders with us, we suggest you contact us as soon as possible as that may allow us to get you networked before the limits on excavation works start. Even if your London sites aren’t near the affected areas, some orders may still be affected as Virgin Media Business has been asked to try to complete this type of work outside of busy footfall times.

If you’re outside of London, we’ll keep you up-to-date on our Website with any information on potential impacts.

How we’ll deal with incidents during the Games

Our incident response teams will be on-hand 24/7 throughout the Games should any unforeseen events occur and our staff will be brief on the rules and regulations from the government and governing authorities.

From 27th June to 14th September 2012, any incident occurring in London will be dealt with as usual and in-line with ClearWay approved procedures, which all utility-related organisations must follow. We’re making plans to ensure we can attend impacted sites within one hour of an incident being reported along the route of the games and there may be cases where short duration work can be conducted outside normal working hours.

Your FAQs answered

I have various sites being rolled out over the next 6 months …what does this mean for me?

All larger programmes and planned works we are aware of are being reviewed within the Virgin Media 2012 Games Project Team. We aim to have minimal disruption for customers by planning roll-outs in advance of the restrictions. If you have any specific questions around this, please contact your Account team or Service Manager.

How will Business Support in London work during the key days of 27th June-14th September?

Any incident will be dealt with as usual and in accordance with ClearWay approved procedures (applicable to all utility related organisations). We’ll co-ordinate incidents in conjunction with the LOCOG team during this time. All Business Support staff will be briefed on how to comply with the ClearWay process.

Who do I contact if I have any additional queries/concerns?

New information will be posted on our Website. However, if you need extra information or have specific concerns, please speak to your Account Team or Service Manager.

What impacts are expected in other parts of Britain?

We expect very little impact, but for the latest information go to our website or speak to your Account or Service Manager.

What about general disruptions, in London or other areas?

There are expected to be some issues with parking over the Games, especially along the ORN, PRN and near to key venues in London. Travelling in both London and other parts of country is also expected to take longer than usual around the Games venues when specific events are on, due to high volumes of traffic and people.